Тема для обращений и жалоб на Bestandyou

Really good casino! Only cazino where can win real money😍I like it!

I cant change my phone number in myy account where vip leves is GOLD .. HELP !

Hi Viktorija Gintere,

Thank you for reaching out to us. Have you asked customer support how you can change your phone number?

If you need our assistance, please send us your casino username via private message, and we'll reach out to the casino rep to assist regarding your case.

Hi Viktorija Gintere,

Could you please let us know if you still need our assistance?

If you need our assistance, please send us your casino username via private message, and we'll reach out to the casino rep to assist regarding your case.

Hi Viktorija Gintere,

Since we haven't heard back from you, we will consider your case CLOSED due to the submitter's inactivity.

However, if you still need our assistance, please let us know.

Hello LCB Team and Community, I am a high-stakes player at BetandYou (ID: 1126659911) with a monthly turnover of over €15,700. I am writing to report a serious security breach and unethical business practices. Data Breach: On April 18th, a support agent named Artur leaked internal CRM notes directly into the live chat. This data included private manager comments about my account ("VIP 3/3", "Loyal per chat", etc.). This is a catastrophic failure of data protection. Systematic Deception: The company confirmed a specific callback for 02:45 AM, which never took place. Since then, multiple agents (Vadim and Alisa) have provided contradictory information — one claiming the case is "in progress" while the other sends a rejection email at the exact same time. Irresponsible Advice: Despite my reports of these security failures, the support staff (Vladlena) repeatedly advised me to "keep betting" to potentially change the decision regarding my account. Suggesting more gambling as a solution to a service conflict is predatory and violates responsible gaming principles. I have full documentation, including screenshots of the internal CRM leak and the contradictory support logs. I want this to be public so other players know their data is not safe with this operator.

Сумма убытков: 6000€

Казино: Betandyou

Дело №: 4178

Hi SashaMontana Ye,

Thank you for reaching out to us and for sharing the details of your experience.

We understand your concerns, especially regarding the points you have raised about data handling, communication with support, and the overall treatment of your case.

Since this involves sensitive data and serious allegations, there is not much we can do as moderators. However, we can reach out to the casino representative on your behalf and request their explanation regarding these claims.

If you can, please also provide any supporting evidence (screenshots, emails, chat logs) via private message, as this will help us better understand and follow up on your case.

Primeiro venho informar que o Casino não é ruim, pois liberou dois saques meus no valor de R$ 15.000,00, cada. Ocorre que ainda tem mais de R$ 31.000,00 retidos no casino, importância esta que não consigo mais sacar. Tento fazer saques no limite de R$ 15.000,00, que é o que e permitido, via PIX, mas esta retornando dizendo que o sistema negou. Os dois saques que fiz anteriormente foram por PIX, e nao teve problema algum. Não posso utilizar método alternativo, pois a forma de depósito foi PIX, então tenho que sacar via PIX. Solicito providências. ID da MINHA CONTA 1639246637

Сумма убытков: 36387.07$

Казино: Betandyou

Дело №: 4188

First, I want to inform you that the casino isn't bad, as it released two withdrawals of R$15,000.00 each. However, there is still more than R$31,000.00 held by the casino, an amount I can no longer withdraw. I'm trying to make withdrawals up to the limit of R$15,000.00, which is what's allowed, via PIX, but it keeps returning a message saying the system denied it. The two withdrawals I made previously were via PIX, and there were no problems. I can't use an alternative method because the deposit was made via PIX, so I have to withdraw via PIX. I request action be taken. My account ID is 1639246637

Hi Edson Carlos Araújo Medrado,

Thank you for reaching out to us. We are sorry to hear that you are facing this issue. We will also reach out to the casino representative to review your account.

In the meantime, could you please share more details about your case?

• Did you use any bonuses to generate the R$31,000 winnings?
• Have you contacted the casino to check if they are experiencing any technical issues with withdrawals?
• Is your account fully verified?

It would be helpful if you could provide as much evidence as possible via private message, such as screenshots of your live chat conversations or any emails you received from the casino regarding the rejection of your withdrawal.

Dear Edson Carlos Araújo Medrado,
Thank you for your message.

Your account has been reviewed, and you can now proceed with your withdrawal requests. We kindly recommend submitting the withdrawal in smaller amounts (for example, splitting it into parts) to avoid any potential issues with bank-side processing.

Please try again, and if you experience any further difficulties, feel free to contact support.

BetAndYou Team

Hi SashaMontana Ye,

Any updates regarding your case?

Please provide us with any supporting evidence (screenshots, emails, chat logs) via private message, as this will help us better understand and follow up on your case.

Hi Edson Carlos Araújo Medrado,

Could you please confirm that you have seen a response from the casino rep regarding your case?

Dear SashaMontana Ye,

We have carefully reviewed your report regarding the interaction with our support team on April 18.

Following an internal review, we confirm that during the live chat session, a support agent mistakenly shared a service message that contained limited internal account references, including your account ID and VIP status. This message was intended for internal use only and should not have been visible in customer communication.

At the same time, we would like to clarify that:

the information referenced in the message relates exclusively to your own account;
no third-party data was disclosed at any point;
no sensitive personal or financial information was exposed;
your account security, access credentials, and funds have not been compromised.

Based on our assessment, this incident did not pose any risk to your account or personal data.

We also note your comments regarding the response from our frontline support team. This has been escalated separately and addressed to ensure appropriate handling of such cases going forward.
If you have any further questions related specifically to your account security, we remain available to assist.

Hi Edson Carlos Araújo Medrado,

Since more than 48 hours have passed and we haven't received a response from the member, we will mark this case #4188 as resolved, as we have received an answer from the casino representative.

Hi SashaMontana Ye,

Could you please confirm that you have seen a response from the casino rep regarding your case? 

Hi SashaMontana Ye,

Since it's been 48 hours and we haven't heard back from the member, yet we have the response from the casino, we will mark case #4178 as RESOLVED.