РЕШЕНО: Zula - Проблема с оплатой

I have an argument with Zula online casino for over 2 weeks.I had sent them in a legitimate checking account from a legitimate bank through sofi I had submitted An internet bill everything they had requested They made me resubmit it over a hundred times just to keep telling me that I need to go and open up a Thank account.That's a brick and mortar.I said no I said because my software checking account is a legitimate Federally insured bank account checking account And they're doing everything they can to avoid paying me And I just about had it cause the customer service doesn't give me any hopeful information.Nothing.They just keep sending me the same repetitive message over and over again and I have sent them everything that they need.It's not a prepaid account.It's a legitimate federal insurance Is bank account checking account And they're still. Saying the same thing and i've just about had it I need help

Сумма убытков: 300$

Казино: Zula

Дело №: 3251

Dear Michael Stewart,

Thank you for bringing this to our attention.

Please also make sure that all details are clearly visible in selfies, scans, or copies. Documents must not be cropped or blurred, as that can lead to repeated rejections.

We will contact the casino rep regarding your case and ask for further clarification on their side.

Thank you, and please keep us updated if anything changes.

Dear Michael Stewart,

We received an update from the casino representative stating that you have been advised to resubmit your documentation for verification, as the ones you previously provided do not align with their required criteria.

They also emphasized that if you encounter any further issues or need additional assistance, you are welcome to contact them directly through their support channels.

Could you also please confirm whether the casino has contacted you regarding this matter, and update us once you’ve resubmitted the requested documents?

Thank you.

Dear Michael Stewart,

Could you please let us know whether you have resubmitted the requested documents?

Thank you.

The member has informed us via private message that he has resubmitted the requested documents for verification. We have also contacted the casino representative regarding this matter.

Please Michael Stewart, keep us updated if there is any progress in the meantime.

Thank you.

Dear Michael Stewart,

We still haven’t received a response from the casino representative, so we’ve sent another follow-up. Have there been any updates on your side?

Thank you for your patience.

Dear Michael Stewart,

We have contacted the casino representative again and requested an update regarding your case, as we still haven’t received a response from them. In the meantime, have there been any updates or progress on your side?

Thank you.

Dear Michael Stewart,

Could you please update us on the progress of your verification process?

Thank you.

We haven't heard back from the member since he informed us that he has resubmitted the documents for verification, so we will consider Case #3251 resolved. If he reaches out, we will reopen the case if necessary.