Перевод 
Casino Name: WOW Vegas Game: Keno Issue Category: Incorrect Bet Deduction / Balance Discrepancy I am submitting this complaint regarding a balance discrepancy that appears to involve duplicate wager deductions on the Keno game at WOW Vegas. The issue is consistent and repeatable: When I press “Play” once for a single wager, my account balance is reduced twice for that same bet. Example scenario: - I place a $0.10 wager. - $0.10 is deducted immediately when I press “Play.” - After the Keno draw completes and the result is displayed, an additional $0.10 is deducted. - Total deducted for one round: $0.20. Important clarifications: - I am not using autoplay. - I am not pressing play twice. - I am not activating any double-bet feature. - I am initiating one single round manually. The second deduction occurs after the result is finalized, without me triggering another bet. This raises serious concerns regarding: • Accuracy of wager accounting • Transparency of balance deductions • Potential malfunction in game logic I have monitored my balance carefully before and after multiple rounds and have observed this pattern repeatedly. I am requesting: 1. A full transaction history review of my Keno play. 2. A detailed explanation for why two deductions occur for a single initiated bet. 3. Reimbursement of any improperly deducted funds. 4. Confirmation that this issue has been technically investigated. I am willing to provide screen recordings and additional evidence if required. I am submitting this complaint in good faith and am seeking clarification and resolution based on transaction records. Thank you for your assistance.
Сумма убытков: 500$
Казино: Wow Vegas Casino
Дело №: 3993
