РЕШЕНО: задержка подтверждения в казино Wildz

I register account in wildz casino on 27 July , deposited money that time no verification was there and they told till 2000 euro no need any thing 

I played roultee from evolution and after winning I withdraw 2396 euro which is not yet processed 

My 3 things verified and ID is pending for which required resubmit of documents provided , which Is getting delayed 

Pls help to resolve verification and withdrawal 

if I was in land based casino will it take so many days almost now 8 days 

I am feeling that this guys are purposefully doing or May be reason of more workload 

Sorry to hear that, vishwanath.

Please private message me your casino username and email address you used for the registration and we'll notify the casino rep. 

thanks dear for coming forward and helping me 

already sent details of username used in wildz casino 

Thanks. I've received your account details. We'll notify the casino rep. 

still my case is dangling and yesterday again reuploaded the ID with full clarity if required I can send private message if my ID and you can see and give feedback if required 

We emailed the rep yesterday but we haven't heard from them. You don't have to send your ID to me since the casino had its own standards when it comes to the verification procedures. We'll let you know as soon as we hear from them. 

Hi vishwanath,

This is the feedback we got from the casino rep regarding your case:

We have requested the customer to send all necessary documents, but unfortunately, the quality of his pictures is not very good. We don't have any queues in KYC and his waiting time is due to the poor quality of the documents and our support has informed him about that as well.

Please send a good quality picture and I'm sure there won't be any problems verifying your account. 

thanks dear MelissaN for update 

I already updated ID with clear copy which should not be rejected 

from 29th July I am doing this activity in which 3 document is verified and only ID is pending 

Good luck and please keep us posted. 

Attached is how many times I am verifying

i will send private message of 2 picture which got rejected and the one I uploaded and seems it won't get rejected , need your feedback and judge ment so that you can feel if it's purposefully done or it's real

i only want other guys to take precaution in future as good will 

we plan something with hope and risk and when things turn around all goes for toss

Thanks for sharing this, vishwanath. However, I really can't say what the casino considers a good ID image. They have certain criteria and specialists who look into documents. 

They ask for the verification process to be done from time to time. Hope the one you sent will be okay. Please keep us posted. 

Got one mail and again my document got rejected saying screen shot not allowed 

I have provided digital copy from govt portal

are they doing purposely 

please see how you can help 

Sorry to hear that. We'll check again with the rep what was the issue this time. 

Thanks dear , I also now took self pic with I'd holding as proof I am person and that I'd shows my face 

I will private message you also 

so that you will know or advise were in am wrong 

I private messaged you if free have look in that 

I think there ego hurts if some one complains and they ensure that never to verify such customer and May be I am one amoung them 

I don't have any other account , I never play regularly 

I have never faced issue with verification in trading iFOREX , Binance , local bitcoin , opening bank account 

govt I'd is rejected even from govt portal Dowloaded and sent 

self face with id in hand also uploade d

One more option in this digital world they can have zoom meeting or call me to verify 

When a person is sending money from his debit card so naturally he has that much capability he can play 

any how gambling is wrong to play so better close all online worldwide 

I am afraid after what I am typing you guys also disable my account 

and also the wildz of rootz as now there who got hurt I feel and also I feel the Malta gaming authority who provide license will support them 

from my end I cannot do anything than to forget funds and think it's charity which has been given

my only now curiosity is why my legal identification is getting rejected 

it's I feel  govt who gave me I'd is wrong as I am unable to convince wildz it's really surprise , I should now know the problem so that can tell govt to rectify for identity proof

I have uploaded passport also and also private messaged

its last resort and after this nothing can be done 

pls help to sort this issue as I am drained 

hoping for positive reply from wildz as verified 

Hi vishwanath

I've replied to your private message. As far as I can see your ID picture is not clear and it is hard to see if it is really you in the picture. 

Pls find the one also will upload also passport I uploaded 

Final upload all and see the times I am struggling , I have provatee message you I'd pls suggest

The one you sent me looks better than the previous one. However, I can't guarantee that it will be accepted. Please send it to the casino and wait until you hear from them. Hope it will be better this time. 

Already uploaded and in earlier post see proof of number of times is uploaded 

hoping good news and waiting for wildz response 

Please keep us posted. 

Today got message from wildz of withdraw in bank account and account is verified 

at last  my ID got verified , I am so happy for that and I feel it's because of your support 

so wildz compliance is strict when it comes to verification which is good with time delay

now comes about the withdrawal in account as card withdrawal not possible which earlier I informed them but they told compliance we need to follow 

withdrWal is 2468 euro will post the same once done

so wildz did verification successfully and happy for that

From heart ❤️ thanks to MelissaN 

Wow, that's great news. Soo happy for you. Glad we could help.  

Let us know as soon as you received the money. 

still I did not get money as 
other challenge they asked bank account details to transfer funds , yesterday provided the 3 month statement and during upload it gave error and finally after some attempt it's under pending stage

Thanks for the update, vishwanath. Please keep us posted. 

Still they did not verify my bank account which is proof of deposit 

so I cancencled deposit and played game now it's 2750 screen shot attached 

this attached is proof of using a internet connection after they told I using vpn

I don't understand a guy deposit money they will accept that time they don't see vpn during withdrawal all terms come into picture 

they will go will all verification if you win and if you loose you are super hero they will entertain 

one more point and one email I got of I used vpn , as every one aware all isp 

is it purposefully does not slow gambling site and I was able o use wildz site from one place , 

this guys thinks that there security team is very intelligent 

if a guy see that some place he can access there site will he go and ask him are using vpn or not ?

I shifted to other one service provider and was able to access their site 

I feel wildz is having shortage of money and we should fund there employee for survival 

they want all should lossee money were in verification delay and withdrawal delay 

I was withdrawal of 2400 and during this 11 days now my withdrawal is 2750

warning to all people in world all guys don't like lucky people if you win you are doing some scam and if you loose you are good guy 

MelissaN please tell this guys are they serious or should I escalate more 

It seems they are hungry of money and verification team is very busy as they don't have time to very and approve withdrawal 

better this wildz is going to be closed as my case is becoming serious and this guys are getting into nerves 

I am not worried of my money 

I am only worried of who are enrolled in this and playing game which everyone knows gambling is illegal and still all country allows telling it's legal 

it's like rules made to be broken 

The guys make rule are human and who break are human 

better shuts down all 

no need of Malta license , no need of any gambling online to be accessed

when you enroll they will accept and when you win and try to withdraw its rules 

no need of any organization and no need of any thing 

Hi vishwanath,

Have you been using VPN? Please note that it is not allowed to use VPN. 

I don't use vpn 

Above is example which I was trying to tell , during enroll no one see about vpn and once won all rules come

I am aware that vpn should not be used 

Amount in withdrawal has increased to 6200 now and kept in withdrawal 

waiting for verification from wildz end 

I see okay. I didn't understand your comment. Please keep us posted. 

I kept in withdrawal 6200 and as limit is I feel is 4K per day 

so splitted 4000 and 2200

i need to again add account with iban number details and withdraw is accepted and now it's not showing in cancel withdrawal - superb 

In pending now is 2200 - it seems it will process tomm

still waiting to come in account 

take away in this 12 days is if all is perfect from our end like related to ID, address proff , bank , utility

wildz seems to be excellent guys 

they delay but works seems to happen

the game is not over - now once funds reaches my account than will post 

Please be patient and wait for your account to be verified, once it is done you'll get your winnings. 

Today morning got money in account by inpay 

from 29th to 17th almost 20 days 

pls close the case as resolved and I am happy , wildz takes time but job is done 

a big big hearty thanks to MelissaN 

Thanks for letting us know. Glad it has been sorted. 

Bonjour à tous , j'ai besoin d'aide d'un plus '' fort " que moi concernant la vérification ID avec le casino Wildz car je n' sais plus quoi faire et je suis mentalement épuisée et bien entendu frustrée 😮‍💨🤷🏻‍♀️ Alors voici : j'ai ouvert ce compte casino il y a plus de 7 ans +/- , j'ai souvent pris la peine de demander au service client " chat live " est ce que vous pouvez m'indiquer à quel endroit sur votre plateforme via mon profile connecté ou avez vous vous un courriel destiné à cet effet , car je je veux vous envoyer mes documents d'identification pour bien faire les choses car en étant ID vérifiée, si je gagne une somme d'argent et que je veux effectuer le  retrait de mes gains sans tracas et moins de délais , c'est la chose que tous les joueurs se doivent de faire ( j'ai vraiment détaillé ainsi ) : on m'a répondu "" mais non Mme, sans soucis , vous n'avez nullement besoin pour l'instant d'effectuer une vérification d'identité "" j'ai re demandé presque chaque fois avant de déposer dans leur casino et chaque fois la même réponse , pas de courriel pas d'infos pour que je puisse procéder ... J'avais un pressentiment 🤔🤷🏻‍♀️ Alors le jour arrive , le 17 avril dernier , je gagné un petit montant mais intéressant, je retire mes gains et poufffff un courriel de Wildz '' STOP 🛑 ATTENTION VOUS DEVEZ VÉRIFIER VOTRE IDENTITÉ, bon bien , je fais .... Le problème esta carte d'identité délivrée par un gouvernement avec photo , je n'ai pas de permis de conduire et je n'ai pas de passeport , je leur envoie donc une photo de ma carte d'assurance maladie du Québec, considérée comme une pièce d'identité nationale et officielle ( ceci est bien mentionné sur site gouvernement Canada et du Québec ) et c'est un gros NON !! ils me dise alors d'aller me procurer mon passeport canadien ?!?!? Ou mon permis de conduire ?!?! VOUS ÊTES SÉRIEUX LÀ ?!!!!! C'est du n'importe quoi je me bat avec eux avec même des captures d'écran et des liens de sites gouvernementaux qui indiquent très clairement que ma carte de la régie d'assurance maladie du Québec est l'une d'entre celles qui se conforment aux normes!!! Mais C'est un GROS NON 🙂‍↔️ je ne sais plus quoi faire 🥺 ce n'est pas normal tout ça franchement là ...je vais sauter un plomb ... Je me retiens loll 😳😱🙏🏻 A LAIDE 🙏🏻🙏🏻🙏🏻🙏🏻 

Liane 💌

Hello everyone, I need help from someone "stronger" than me regarding ID verification with Wildz Casino because I don't know what to do anymore and I'm mentally exhausted and of course frustrated 😮‍💨🤷🏻‍♀️ So here it is: I opened this casino account more than 7 years ago +/-, I often took the trouble to ask the customer service "live chat" can you tell me where on your platform via my connected profile or do you have an email intended for this purpose, because I want to send you my identification documents to do things properly because by being ID verified, if I win a sum of money and I want to withdraw my winnings without hassle and less delays, this is the thing that all players must do (I really detailed like this): I was told "" but no Madam, no worries, you you do not need to carry out an identity verification at the moment "" I asked almost every time before depositing in their casino and each time the same answer, no email no information so that I can proceed ... I had a feeling 🤔🤷🏻‍♀️ So the day arrives, last April 17, I won a small but interesting amount, I withdraw my winnings and poufffff an email from Wildz '' STOP 🛑 ATTENTION YOU MUST VERIFY YOUR IDENTITY, well, I do .... The problem is an identity card issued by a government with photo, I do not have a driver's license and I do not have a passport, so I send them a photo of my Quebec health insurance card, considered as a national and official identity document (this is clearly mentioned on the Canada and Quebec government website) and it's a big NO !! They then tell me to go get my Canadian passport?!?!? Or my driver's license?!?! ARE YOU SERIOUS?!!!!! This is nonsense, I'm fighting with them, even with screenshots and links to government sites that very clearly indicate that my Quebec health insurance card is one of those that complies with the standards!!! But it's a BIG NO 🙂‍↔️ I don't know what to do anymore 🥺 this is not normal, all this is frankly... I'm going to lose my temper... I'm holding myself back lol 😳😱🙏🏻 HELP 🙏🏻🙏🏻🙏🏻🙏🏻

Liane 💌

Hi lilithepower,

Thank you for reaching out to us! Unfortunately, many online casinos apply their own strict policies for KYC verification, and often only accept passports or driver’s licenses.

You can check out our thread dedicated to KYC and verification, which contains some useful guidelines that might help. In the meantime, we’ll reach out to the casino rep to see if they have any alternative solution for verifying your account.

Hi lilithepower,

Could you please let us know if there is an update regarding your case? 

Hi lilithepower,

Any update?

We would like to know whether your issue has been resolved.

Hi lilithepower,

Since we haven't heard back from the member, we will close this complaint due to the submitter's inactivity.