I am submitting this complaint against Vemabet regarding €7,761 in funds that I have not received.
My Vemabet account displayed a real-money balance of €7,761.00, with €0.00 bonus balance.
On 25 June 2026, I requested a withdrawal of €2,761 through Skrill. Vemabet sent me an email confirming that the withdrawal request had been received.
On 7 July 2026 at 13:17, Vemabet sent me an email confirming that my KYC verification had been successfully completed. The email specifically stated that I could use all account features without restrictions, including withdrawals.
One minute later, at 13:18, Vemabet confirmed receipt of a second Skrill withdrawal request for €5,000.
The two withdrawal requests therefore total exactly €7,761.
Neither €2,761 nor €5,000 was received in my Skrill account. Both withdrawal requests were subsequently cancelled.
I also have a screenshot from my Vemabet account showing:
– Total balance: €7,761.00
– Bonus balance: €0.00
– Real balance: €7,761.00
I subsequently contacted Vemabet support seeking an explanation. On 29 August 2026, a support agent named “Vitaly” told me that the cancelled withdrawal funds had allegedly been returned to my Vemabet balance and that those funds were subsequently used for gambling, leaving the balance at €0.
However, Vemabet did not provide any transaction history, betting records, dates, games, amounts, bet IDs or other documentary evidence supporting this allegation.
I dispute this explanation and have specifically requested the records necessary to verify it.
My account is now inaccessible. When I attempt to log in to Vemabet, the website displays the message “Conta bloqueada” (“Account blocked”). I have a screenshot documenting this.
On 11 September 2026, I sent Vemabet a detailed formal request for the complete account and transaction history. Among other things, I requested:
– the complete account ledger and transaction history;
– complete records of both withdrawals and their cancellations;
– the reason and date/time of each cancellation;
– records showing the alleged return of the funds to my balance;
– every bet/transaction through which Vemabet claims the €7,761 was subsequently gambled, including dates, amounts, games/events, IDs and results;
– the balance immediately before and after the withdrawals were cancelled;
– records concerning the blocking/restriction of my account.
Vemabet replied only that my request was being reviewed by its team and that I would receive an update after the review was completed. As of the date of this complaint, I have not been provided with the requested account or betting records.
I have also filed a formal complaint through the Anjouan licensing complaint mechanism.
I am asking LCB to contact Vemabet and assist in resolving this dispute.
I request either:
1. Payment of the €7,761 owed to me; or
2. If Vemabet maintains that the €7,761 was returned to my balance and subsequently gambled, production of the complete verifiable account ledger and individual betting/transaction records demonstrating exactly how, when and where the entire €7,761 was used.
I can provide documentary evidence supporting the above, including the balance screenshot, withdrawal confirmation emails, successful KYC confirmation, account-blocked screenshot, correspondence with Vemabet support, my formal request for the account records, Vemabet's response to that request, and the Anjouan complaint confirmation.
I respectfully ask LCB to contact the casino representative and investigate this matter.
Сумма убытков: 7.761€
Казино: Vemabet casino
Дело №: 4694
Я подаю жалобу на Vemabet по поводу неполученных мною средств в размере 7 761 евро. На моем счете Vemabet отображался баланс реальных денег в размере 7 761 евро, а бонусный баланс составлял 0 евро. 25 июня 2026 года я запросил вывод 2 761 евро через Skrill. Vemabet прислал мне электронное письмо с подтверждением получения запроса на вывод. 7 июля 2026 года в 13:17 Vemabet прислал мне электронное письмо с подтверждением успешного завершения моей верификации KYC. В письме конкретно указывалось, что я могу использовать все функции счета без ограничений, включая вывод средств. Через минуту, в 13:18, Vemabet подтвердил получение второго запроса на вывод средств через Skrill на сумму 5 000 евро. Таким образом, сумма двух запросов на вывод составляет ровно 7 761 евро. Ни 2761 евро, ни 5000 евро не поступили на мой счет в Skrill. Оба запроса на вывод средств были впоследствии отменены. У меня также есть скриншот из моего аккаунта Vemabet, на котором показано: – Общий баланс: 7761,00 евро – Бонусный баланс: 0,00 евро – Реальный баланс: 7761,00 евро. Впоследствии я связался со службой поддержки Vemabet, чтобы получить объяснение. 29 августа 2026 года сотрудник службы поддержки по имени «Виталий» сообщил мне, что отмененные средства якобы были возвращены на мой баланс Vemabet и что эти средства впоследствии были использованы для азартных игр, в результате чего баланс составил 0 евро. Однако Vemabet не предоставил никакой истории транзакций, записей о ставках, дат, игр, сумм, идентификаторов ставок или других документальных доказательств, подтверждающих это утверждение. Я оспариваю это объяснение и специально запросил документы, необходимые для его проверки. Мой аккаунт теперь недоступен. При попытке входа в Vemabet на сайте отображается сообщение «Conta bloqueada» («Аккаунт заблокирован»). У меня есть скриншот, подтверждающий это. 11 сентября 2026 года я отправил в Vemabet подробный официальный запрос на предоставление полной информации об аккаунте и истории транзакций. Среди прочего, я запросил: – полную выписку по счету и историю транзакций; – полные записи как о снятии средств, так и об их отмене; – причину и дату/время каждой отмены; – записи, подтверждающие предполагаемый возврат средств на мой баланс; – каждую ставку/транзакцию, по которой, по утверждению Vemabet, были впоследствии поставлены 7761 евро, включая даты, суммы, игры/события, идентификаторы и результаты; – баланс непосредственно до и после отмены снятия средств; – записи, касающиеся блокировки/ограничения моего аккаунта. Vemabet ответил лишь, что мой запрос находится на рассмотрении их команды и что я получу информацию после завершения рассмотрения. На момент подачи этой жалобы мне не были предоставлены запрошенные данные об аккаунте или истории ставок. Я также подал официальную жалобу через механизм рассмотрения жалоб в лицензионном органе Анжуана. Я прошу LCB связаться с Vemabet и помочь в разрешении этого спора. Я прошу либо: 1. Выплатить мне причитающиеся 7 761 евро; либо 2. Если Vemabet утверждает, что 7 761 евро были возвращены на мой баланс и впоследствии использованы в азартных играх, предоставить полную проверяемую выписку по счету и отдельные записи о ставках/транзакциях, точно демонстрирующие, как, когда и где были использованы все 7 761 евро. Я могу предоставить документальные доказательства, подтверждающие вышеизложенное, включая скриншот баланса, электронные письма с подтверждением вывода средств, успешное подтверждение KYC, скриншот блокировки аккаунта, переписку со службой поддержки Vemabet, мой официальный запрос на предоставление выписки по счету, ответ Vemabet на этот запрос и подтверждение жалобы в Анжуане. Я с уважением прошу LCB связаться с представителем казино и провести расследование по этому вопросу.
Сумма убытков: 7.761€
Казино: Vemabet casino
Дело №: 4694
I am submitting this complaint against Vemabet regarding €7,761 in funds that I have not received.
My Vemabet account displayed a real-money balance of €7,761.00, with €0.00 bonus balance.
On 25 June 2026, I requested a withdrawal of €2,761 through Skrill. Vemabet sent me an email confirming that the withdrawal request had been received.
On 7 July 2026 at 13:17, Vemabet sent me an email confirming that my KYC verification had been successfully completed. The email specifically stated that I could use all account features without restrictions, including withdrawals.
One minute later, at 13:18, Vemabet confirmed receipt of a second Skrill withdrawal request for €5,000.
The two withdrawal requests therefore total exactly €7,761.
Neither €2,761 nor €5,000 was received in my Skrill account. Both withdrawal requests were subsequently cancelled.
I also have a screenshot from my Vemabet account showing:
– Total balance: €7,761.00
– Bonus balance: €0.00
– Real balance: €7,761.00
I subsequently contacted Vemabet support seeking an explanation. On 29 August 2026, a support agent named “Vitaly” told me that the cancelled withdrawal funds had allegedly been returned to my Vemabet balance and that those funds were subsequently used for gambling, leaving the balance at €0.
However, Vemabet did not provide any transaction history, betting records, dates, games, amounts, bet IDs or other documentary evidence supporting this allegation.
I dispute this explanation and have specifically requested the records necessary to verify it.
My account is now inaccessible. When I attempt to log in to Vemabet, the website displays the message “Conta bloqueada” (“Account blocked”). I have a screenshot documenting this.
On 11 September 2026, I sent Vemabet a detailed formal request for the complete account and transaction history. Among other things, I requested:
– the complete account ledger and transaction history;
– complete records of both withdrawals and their cancellations;
– the reason and date/time of each cancellation;
– records showing the alleged return of the funds to my balance;
– every bet/transaction through which Vemabet claims the €7,761 was subsequently gambled, including dates, amounts, games/events, IDs and results;
– the balance immediately before and after the withdrawals were cancelled;
– records concerning the blocking/restriction of my account.
Vemabet replied only that my request was being reviewed by its team and that I would receive an update after the review was completed. As of the date of this complaint, I have not been provided with the requested account or betting records.
I have also filed a formal complaint through the Anjouan licensing complaint mechanism.
I am asking LCB to contact Vemabet and assist in resolving this dispute.
I request either:
1. Payment of the €7,761 owed to me; or
2. If Vemabet maintains that the €7,761 was returned to my balance and subsequently gambled, production of the complete verifiable account ledger and individual betting/transaction records demonstrating exactly how, when and where the entire €7,761 was used.
I can provide documentary evidence supporting the above, including the balance screenshot, withdrawal confirmation emails, successful KYC confirmation, account-blocked screenshot, correspondence with Vemabet support, my formal request for the account records, Vemabet's response to that request, and the Anjouan complaint confirmation.
I respectfully ask LCB to contact the casino representative and investigate this matter.
Отправлено через форму жалобы LCB
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