Перевод 
I have played at Jokersino since the 21st of October - everything was okay at that moment. I deposited $50 CAD via Interac, Transaction ID dd4e91a6a2614ed4bd26aa2dd4c659ec. I attempted a withdrawal on the same date (the 21st) for $300 CAD. I was advised that I need to pass KYC and I immediately sent the docs needed. I deposited using the Welcome Package, part 1 - 200% match bonus x5 wagering. On the 23rd of October I contacted support for an update on KYC and was told that it is still in process, and was advised that I can still deposit via the second part of the Welcome Package (100% match bonus x5 wagering) without it affecting my KYC and withdrawal. I deposited $200 CAD by Interac at that moment which is when I began experiencing issues. I deposited $200 CAD which should have came up to $400 CAD with the bonus (200 cash + 200 bonus) balance alognside a wagering of 2000 at x5 wagering. It comes out at 600 all bonus funds with a wagering of 30000 so x50 wagering. I am told that I made the mistake on the promo page and chose the weekly package instead of the welcome. I had clearly just asked if it would affect my withrawal pending via the support employee while I was on their promo page and when answered I pressed the welcome tab before depositing. The thing is that they don't offer a x50 wagering package - the package he is speaking of is a x20 wagering which did not fit with the x50 that came out and also did not track with the amount that was deposited and came out as the bonus (it was supposed to be part cash funds, part bonus funds and even 200% match was not right either). After over a day back and forth they finally aknowledged that it isn't my mistake and made it what it was supposed to be ($200 cash + $200 bonus with a wagering of x5 for a total wagering of 2000). At this point it is the 24th and I wagered it until the 25th and ended up claiming a withdrawal of $1800 by Interac on the 25th. On the 27th, my KYC ended up being accepted (double the time that KYC usually takes) and I was told that it would take 2-5 days maximum for my first withdrawal to be processed, which should have been last Friday (the 31st of October max). During the week that I spent trying to get an update on how things were going on the 30th of October, a support employee let me know that my second deposit was over the max withdrawal terms of 1000 Euros because it is 1800cad so 200 cad over the 1600 cad (1000 euros). This is the first time that I was advised of this information, and in the withdrawal page just under the withdrawal box where we input the withdrawal amount it is clearly written 'max 9500' (screenshots included) so I let her know that it changes nothing regarding my first withdrawal of $300 CAD and proceeded to define what is the best course of action with her. We ended up discussing the following - to leave the first withdrawal of $300 + and to adjust the second from $1800 to $1600 (which I did) and I was advised that everything seemed right; we are now Monday the 3rd of November and still nothing has budged. I will add photos of the deposit, the withdrawals, the bonuses, and also my profile info which is all taken directly from their casino website.
Сумма убытков: 2100C$
Казино: Jokersino Casino
Дело №: 3693
