Перевод 
My original redemption was July 28. They canceled the redemption on August 3. It was resubmitted on August 3 and on August 11 it says that the redemption was successful and sent to my bank account. I have been contacting them every day since August 11 requesting the transcript reference number to present to my bank as my bank has stated every day, including today that they have not received the payment during this processing time I have requested proof from the processing company as well as the reference number and multiple other things to confirm that they have actually sent the funds that my financial institution is stating as I said, still today that they have not received this company turns around and asked me for bank statements for future play when I said there is no point for a bank statements for future play until the situation of my $901 is rectified and proof that it has been sent to my account is given to me they constantly give me the runaround. I still provided the bank statement as we all know a bank statement is a 30 day. And you are not the one who choose the date of when your bank statements are available. My bank statements are available from July 10 to August 11 which I decided to go ahead and present PDF form directly from the banks website, which they denied stating that whatever they’re looking for isn’t available, which they shouldn’t be looking for anything. It should just be verifying that count for the future play however they have made it a situation about my redemption which they say they’ve already sent, and there is no longer their responsibility but now they’re stated that they cannot verify something they’re half talking indirect and they’re refusing to answer any of my questions about the confirmation information. A bank statement should not have anything to do with the present issue of a successful redemption as they say has already taken place. Please tell me what this situation as they have dragged this out for weeks and I am very upset.
Сумма убытков: 901$
Казино: Jackpota
Дело №: 4585
