Casinia, LibraBet, Nomini Casino, Rabona, Buran, BassBet, Spinanga, Spinit & OnlySpins Поддержка казино и поток жалоб

0 communication from casino!

I checked my account and noticed new document requirement today on selfie picture and bank statement (I had already sent these about 2 weeks ago) . No information from them why these was asked again. Chat support doesnt know anything there and emails are not answered!

So I sent these again now. So no progress at all. 

Avoid Spinit-casino!

Dear punakontti,

We still haven’t received any response from the casino representative regarding your case. We will send them another reminder and hope to receive some feedback this time so we can continue assisting you.

In the meantime, could you please let us know if there have been any updates on your side?

Thank you.

There is no updates. No progress at all on this issue. And still no information or communication from Spinit.

Dear punakontti,

We have tried to get in touch with the casino representative through another channel, and we hope that this time we will receive a response from them so that we can continue assisting you.

Thank you for your patience.

Dear punakontti,

Unfortunately, we still have not received any response from the casino. Do you have any updates on your side?

No updates, no communication from casino.

Ive asked again many times for some updates but they dont answer anything

Very very poor casino!!!

Dear punakontti,

Unfortunately, we have not yet received any response from the casino representative regarding your case.

We have followed up with the casino rep once again and requested an update concerning your complaint. We are hoping to receive feedback this time and will inform you as soon as we hear back from them.

Thank you for your patience and understanding.

Today suddenly I got email that Spinit had closed my account. No explanation, no nothing. And still I have money in my account.

Just horrible!

Dear punakontti,

Unfortunately, we still haven’t received any updates from the casino representative regarding your case.

We will try to follow up with the casino once again. However, please note that if no feedback is provided on their end, we will have to leave this case as unresolved, which is not favorable for the brand’s image.

We’ll keep you posted should there be any developments.

Thank you for your patience.

Dear punakontti,

We’ve just heard back from the casino representative, who confirmed that your case has been forwarded to the relevant team for review. Hopefully, this time we’ll receive some concrete feedback.

Please keep us updated if you receive any news on your end as well.

Thank you for your patience.

I hope so too! Thank you for this information! 👍

Update! Spinit paid my cashout today so problem solved! It took over a month. Thank you for helping me! I think public pressure helped.

We are so glad to hear that, punakontti! You are most welcome! 

We will now mark this case as RESOLVED.

Hallo Zusammen,

ich habe am 18.04. eine Auszahlung in Höhe von 500 € beantragt und warte seitdem auf die Bearbeitung.

Im Live-Chat erhalte ich, wie viele andere auch, stets die gleiche Auskunft, dass ich mir keine Sorgen machen soll, das Geld sicher ist und sich die Finanzabteilung in der Prüfung befindet. Bisher ist jedoch keine Auszahlung erfolgt.

Kann mir hier vielleicht jemand weiterhelfen? Ich hatte gestern Geburtstag und wäre aktuell dringend auf das Geld angewiesen.

Zusätzlich habe ich die Sorge, dass mein Konto gesperrt werden könnte und ich keinen Zugriff mehr habe.

Daher habe ich vorsorglich Screenshots vom Auszahlungsauftrag gemacht, der aktuell noch als „in Bearbeitung“ angezeigt wird.

Bitte dringend um Hilfe🥲

Rabona Casino

Hello everyone,

I applied for a payment of €500 on April 18th and have been waiting for it to be processed ever since.

In the live chat, I, like many others, consistently receive the same information: that I shouldn't worry, the money is safe, and the finance department is investigating. However, no payment has been made yet.

Could someone please help me? It was my birthday yesterday and I urgently need the money right now.

Additionally, I am worried that my account could be blocked and I would no longer have access.

Therefore, as a precaution, I took screenshots of the payout order, which is currently still displayed as "in process".

Urgent help needed! 🥲

Rabona Casino

Hello G. C.,

Welcome to LCB and thank you for sharing your experience with us! 

Please note that the cashout process varies depending on the casino. For Rabona casino, KYC process takes up to 10 business days, pending time is 3 business days and transfer period is 3-5 business days. We understand your concern, however, sometimes the process taking a bit longer means that all that's needed is a bit of patience. 

Feel free to check out the casino review page here, and you can find the above mentioned information on the right side of the page in the Cashout Times section. 

Do not hesitate to reach out if the period gets prolonged further.

Thank you! 

Hello, I'm writing to request assistance with Casinia Casino. I'm a fully verified player who has successfully completed the comprehensive 49-day KYC process. I currently have a large winnings. Although the casino has been processing my payments for the past two months, my most recent withdrawal request of PLN 1,500 via Bitcoin has been "pending verification" since April 21st (11 days). Despite fully verifying my account and using the fastest payment method (Bitcoin), the finance department is holding up the process. I'm concerned that the casino is deliberately delaying these small daily withdrawals to prevent me from withdrawing all my winnings within a reasonable timeframe.Support chat only asks for "patience" without providing any technical reason for the delay. I request the casino to resume my withdrawals immediately according to their daily limits.With such a large win and VIP level 1, which is 2,000 PLN per day, and with such a delay, it will take a very long time to withdraw it. The casino itself is fine because it has already paid out some of my winnings, but there has never been such a delay as this, which is 11 days.

Сумма убытков: 1500zł

Казино: Casinia

Дело №: 4229

Hello Kolombiana90,

Welcome to LCB and thank you for sharing your experience with our members! 

To better understand the situation you're currently in, please provide us with additional information: 

• Were any additional verification requests made after the last withdrawal request?
• Were these winnings generated using a bonus?
• If yes, which bonus?
• Screenshots or transcripts of support responses stating “pending verification”
• Any emails from the finance team

Feel free to share all the details via private message so we can have a clearer picture of your case and assist further. 

Thank you! 

Hello Kolombiana90,

Have you had a chance to check our reply above? Please let us know if you still require our assistance. 

Thank you!

Hello Kolombiana90,

As more than 48 hours have passed without a response from the member, we will mark case #4229 as closed due to submitter's inactivity.

Hello G. C., 

Do you have any updates to share with us?

Please let us know if you require further assistance regarding this matter. 

Thank you!

Hello G. C., 

Since we have not heard back from the member, and considering the nature of this case (waiting for the KYC/withdrawal time frame), we will therefore consider your case as RESOLVED.

Several months later, I still have not received my €3,800.

I have provided all requested documents, including my card images, and fully complied with their verification process. Despite this, BankonBet continues to block my funds without any valid justification.

Their support team only sends automated replies asking me to “be patient”, without ever giving a clear deadline or real solution

Hello venomosss, 

Welcome to LCB and thank you for sharing your experience with our members!

We understand how you feel, considering the length of time that has already passed. Delays lasting several months without a clear explanation are understandably concerning, particularly if you have already completed the requested verification steps and submitted the necessary documents.

To better review the situation you shared, we will need some additional information from you:

• Your casino username
• The exact date when you submitted your withdrawal request
• Confirmation of whether your account is fully verified at this stage
• A screenshot of the latest communication received from the casino support team
• A screenshot of your withdrawal history/status from the casino account
• Whether the casino has provided any specific reason for the delay besides asking you to “be patient”

Feel free to reach out to us via private message with the above mentioned details.

Once we have more information, we’ll be in a better position to review the case properly and provide further assistance.

Thank you!

Hello venomosss, 

Could you please confirm whether you’ve seen our response and if you still require any assistance?

Thank you.

Hello venomosss,

Since it's been over 48 hours and we haven't heard back from the member, we will mark this case as CLOSED due to the submitter's inactivity.

Hello LCB Team, I would like to ask for your assistance with a serious sportsbook dispute involving Rabona. Bet ID: 5359638430 Date: 31 August 2026 Approximate time: 23:36 During a live event, Rabona displayed a Cash Out offer of approximately €15,600. I pressed and confirmed the Cash Out while the offer was still visible and available. Unlike my other Cash Outs, which were processed almost immediately, this request remained in a processing/loading state for a significant period of time. During the processing period, a message concerning an odds change appeared and the Cash Out button subsequently became unavailable. While the €15,600 Cash Out request was still pending, the team scored. Only after that subsequent event was my Cash Out request rejected/cancelled. I later had to Cash Out the same bet for only €1,165. The difference currently in dispute is therefore €14,435. I contacted Rabona VIP Support and also submitted a formal complaint. Rabona referred to section 16.18.1 of its Terms and Conditions and stated that a Cash Out is settled only if the request is successful. They confirmed that only my later €1,165 Cash Out was successful. However, they have not provided any technical explanation concerning the earlier €15,600 request. I specifically asked them for the server timestamp of my Cash Out request, the timestamp of the market suspension, the amount of time the request remained pending and the technical reason for the rejection. I have not received those details. This distinction is important because I did not try to Cash Out after the goal. I submitted the approximately €15,600 Cash Out while it was available, and the subsequent goal occurred only while my request was already being processed. Furthermore, other Cash Outs on my account, including later lower-value Cash Outs, were processed almost immediately. I would appreciate it if the LCB Team could contact the Rabona representative and ask them to investigate the specific €15,600 Cash Out request and obtain a proper explanation from the sportsbook/trading provider. In particular, I would like Rabona to confirm: 1. when my €15,600 Cash Out request reached their server; 2. whether the Cash Out and market were still available at that moment; 3. when the market was suspended; 4. how long the request remained pending; 5. why this request took materially longer than my other Cash Outs; 6. the exact technical reason it was rejected. If the technical records confirm that my request was received while the €15,600 Cash Out was valid and that it remained pending until the subsequent sporting event, I request that Rabona honour the original Cash Out, less the €1,165 subsequently paid. The disputed amount is around €14,435. I can provide the Rabona correspondence, Terms and Conditions and all available supporting documentation privately to the LCB Team. Thank you for your assistance.

Сумма убытков: 14435€

Казино: Rabona

Дело №: 4646

Hello Gianmarco,

Welcome to LCB! Thank you for sharing your experience with our members. 

To help us present the case accurately, please provide any available evidence showing the €15,600 Cash Out offer/request, particularly a screenshot or video showing the offer and, if available, the pending/processing status. Please also send us the correspondence with Rabona regarding this matter, including their response referring to Section 16.18.1.

Once we have this, we can have a better understanding of your situation and provide further assistance. 

Dear LCB Team, I’m reaching out to ask for your help regarding a delayed withdrawal from Rabona Casino. I requested a withdrawal of CZK 20,000 on August 26, 2026, and it has remained pending ever since. Rabona states that withdrawals are normally processed within three days, but it has now been considerably longer than that. I have contacted their live chat several times and have also sent emails to their support/VIP team. Unfortunately, I have not received any meaningful explanation. Their responses have been very generic, essentially just saying that their team is doing everything possible to process the withdrawal as soon as possible without providing any reason for the delay, any estimated processing date, or telling me whether anything is required from my side. I have specifically asked them to confirm: why the withdrawal is delayed, and when exactly I can expect the withdrawal to be processed. So far, none of these questions have been answered. I am also on a "professional" level, so CZK 20,000 withdrawal shouldnt present any issue regarding withdrawal limits or normal account activity. Its my second withdrawal so they should not require any kind of verification. At this point, my main concern is that the withdrawal has been pending well beyond their stated timeframe while Rabona continues to provide only generic responses. Thank you very much for your assistance. Best regards, Jakub

Сумма убытков: 20000Kč

Казино: Rabona

Дело №: 4657

Hello, I send u a private message, but Pdf I can only send here

Hello, I send a private message, but Pdf I can only send here

Hello Jakub Koval,

Welcome to LCB! Thank you for sharing your experience with our members. We understand your frustration, particularly since you state that the CZK 20,000 withdrawal has remained pending since August 26 and that you have not received a specific explanation for the delay.

However, the fact that Rabona indicates a usual processing timeframe of three days does not necessarily mean that every withdrawal must be completed within exactly three days. Withdrawals can sometimes be subject to additional internal checks or processing delays, particularly when handled by the financial or payments department.

Your assumption that no further verification can be required because this is your second withdrawal also cannot be confirmed without knowing the casino's current requirements for your account. A previous successful withdrawal or completed verification does not necessarily prevent an operator from requesting additional checks when processing a subsequent transaction.

To allow us to properly assess the situation, please provide:

• Your complete correspondence with Rabona regarding this withdrawal, including the replies from Live Chat and the VIP/support team;
• Confirmation of whether Rabona has requested any documents, additional verification, or information from you;
• Your withdrawal history showing your previous successful withdrawal, if available;
• Any specific information Rabona provided regarding their stated three-day processing timeframe.

Once we have this information, we can review the situation in more detail and provide further assistance. 

Dear Cookie17,

Thank you for your quick response.

Please find all the requested information and documents attached.

Rabona has not mentioned that they require any additional verification. They have only stated that the withdrawal is taking longer than usual, as I mentioned before. Unfortunately, they have not provided any further clarification regarding what is causing the delay.

I completely understand that withdrawals can sometimes take longer to process. However, since their terms and conditions specify a processing time of 3 days, I believe they should at least provide relevant information about the reason for the delay and an approximate timeframe for when the withdrawal can be expected.

They also stopped responding to my emails two days ago, so at this point I have no further information or updates from them.

If you require any additional documents or information from my side, please let me know.

Thank you very much for your help.

Kind regards,

Hello Gianmarco, Jakub Koval,

Thank you for providing us with additional details regarding your cases. Please note that we have reached out to the casino on your behalf and rest assured we will get back to you as soon as we have more information to share. 

In the meantime, your patience is highly appreciated.