Тема обсуждения поддержки и жалоб на криптовалюты Crypto Loko/Punt

Since the member did not provide the requested information, we consider this case resolved. 

Crypto Loko needs to take down all of the advertisements for under 20 minute withdrawals!! I have been told over and over and over again immediate withdrawals are only eligible for real cash deposits because every withdrawal I've made thus far had been from free spin bonus. Well, I just requested my first withdrawal from a cash deposit no bonuses and they're telling me 3 to 5 business days and that is absolutely unacceptable when they have advertised all over the Internet and all over the website, I will get my less than 20 minutes. They need to live up to their promises or they must be forced to remove every advertisement that says "immediate withdrawals". It's absolutely unacceptable!! 

Hello Tonymoach4,

Please keep in mind that due to the weekend, it may take casinos a bit longer to approve withdrawals.

However, if you would like us to contact the casino rep and inquire further about your case, please send me your casino username via private message.

Thank you.

Hello Tonymoach4,

Any updates? Do you still need assistance?

Since we haven't heard back from the member, we'll consider this case CLOSED due to the submitter's inactivity.

Casino cryptoloko.com

first i was told that i have used 2 free chips, that i havent, after which the support agent admitted that their system was showing misinformation. now in the latest chat i was told that it cant be done, after asking for proof in the terms that my region was not accepted, i wasnt given proof, that indicates this information is in fact misinformation and untruthful. this is illegal i want my money

Now they took my ability of opening a new chat away. This is so likely a scam casino.

my username is pwo3tnumvx
they owe me 98 USD
Please can someone help me with this

Hello vekki,

We've contacted the casino rep and inquired further about this matter. Please keep an eye on this thread for updates.

Thank you.

Greetings,

We had the opportunity to review the case and unfortunately the win was on the 2nd consecutive free chip without a cash deposit/play session to separate the two free chips. Per the terms and conditions of the casino and the free chips themselves only one free chip is valid between cash deposits. We won't be able to assist here.

Supporting documentation has been forwarded to the LCB team for review.

Best wishes,

Crypto Loko

Hi LCB, If someone could assist me with the current situation I'm in, I would be very grateful.  I'm trying to be tactful here, I  actually used to like playing at this casino and thought their bonuses were great and had nice long playing time with the additional funds, but unfortunately now I've been getting the run around from them dealing with my last withdrawal. I don't win here too often here but when I do win it would be nice to have a hassle-free withdrawal process.  I deposited $53 took an attached bonus offer and I got lucky and fullfilled the terms for slots only play and after trying to withdrawal the funds they just keep denying me, my first withdrawal attempt was on 1/03/2025, My latest withdrawal attempt is today, 2/27/25 (still trying complete this same withdrawal from last month. My account is verified, I did the verification way back in 2022. So, I have been with them a while and have withdrew from them in the past, that's why this is the so shocking how I am being treated presently as a depositor. Anyway, I chatted with their cs person and they told me I needed to sent documents for address verification (I couldn't understand way they are now asking for address verification after being with them since 2022 but I sent them the necessary documents anyway. I sent them a copy of my r insurance and cc statement. After doing this they said they couldn't accept those documents. They said that I needed to sent them utility bills in order for the documents to be accepted and valid. So Today I decided to do one last attempt and sent them a couple jpegs of my utility bills.

Username: ***

Withdrawal amount: $440 after bonus substraction it would be around $320 that would be owed to me.

Thanks,

Groovechild 

Dear groovechild,

Thank you for sharing this with us.

We hope that after submitting all the required documents, your withdrawal will finally be approved. Please keep us updated on the verification process. If it is unsuccessful again, we will reach out to a representative to investigate the issue further.

For security reasons, we will need to remove your casino name from the post, but we have it saved in our system if we need it for further intervention.

Thank you, I will keep you posted on what happens next.  

Groovechild

Dear groovechild,

Any update regarding your case? 

Greetings all,

We have had a chance to review the situation and have located your most recent submitted documentation in the email system groovechild. These documents have now been sent directly to our documents department for review. Once we have a reply from them we will comment with the relevent information.

Best wishes,

Crypto Loko

Ok, I appreciate the response and the progress.

Thanks,

Groovechild

Hi groovechild,

Could you please let us know if there is an update regarding your case? Have you heard back from the casino?

Hi Nanjam,

I unfortunately haven't heard anything back from the casino yet as far as a direct response. The current treatment is quite puzzling, I would think they would want loyal players who contribute and patronize their establishment.

Thanks,

Groovechild

Hi groovechild,

Thank you for your update.

We will send a reminder to the casino rep regarding your case and update you as soon as we have any information.

Thank you for your patience and understanding.

Hi groovechild,

We received a response from the casino representative stating that they are currently working on the documentation and will do their best to resolve the situation as soon as possible.

Thank you for your patience and understanding. We hope everything will be resolved soon. In the meantime, please feel free to keep us updated from your side as well.

Thanks Njanjam for the update. Yes, I hope it's resolved soon and there is a satisfactory outcome from this. I'll keep you updated on my side as well. 

Groovechild

Hi groovechild,

Is there any update regarding your case? Have the casino approved your documentation?

Hi njanjam,

Still nothing new over here. Same situation, no movement forward, in Limbo.

Thanks,

Groovechild.

Hello groovechild,

We received an answer from that casino rep that they are reviewing your account.

Soon we will have any information and we will let you know!

Thank you for your patience!

Hello groovechild,

Any update regarding your case? We are still waiting for their response.

Hi Njanjam,

I logged into my account this morning and instead of it saying ID approved, now it said missing documents under the documents section , so, I just did the selfie/ID etc, again. I did this on my own.

Thanks,

Groovechild

Hi groovechild,

Thank you for sending screenshots via personal messages. We review it and hopefully, after this submission, your account will finally be verified.

Please keep us updated—we're waiting! Fingers crossed!

Hi Njanjam

So I got an email from cryptoloko saying my documents were processed which is great and then clicked on the link provided and it took me to a screen that said my documents were successfully processed and verified which is fantastic,  but then when I end up logging into my account it still says missing documents.  I am not sure what's going on there, so I will sent you the screen shots of everything. Thanks again for all your help, I appreciate it so much. This has got to be the longest ordeal I've ever dealt with in the casino world as a long time player. Again I'm trying to be patient with the whole process, It's been a month since I originally posted this dispute.

Groovechild

Hi groovechild,

Thank you so much for all the screenshots. As always, we have forwarded them to the rep.

The last update we received was that they were still waiting for confirmation from the relevant department. It’s clear they are trying to resolve this, but this situation is getting a bit unusual now.

We are awaiting a response and a resolution to your issue. Thank you so much for your immense patience!

Hi groovechild,

We send you additional information regarding your verification process via personal message.

Thanks Njanjam,  I appreciate everything you've done. The transparency and dedication. I do believe in good karma. Please let Crypto Loko know, since they don't want to pay me they need to close my account and zero out my balance of $440 which still sits in my account as we speak. I won't keep sending my documents over and over and over again. I feel like I'm just wasting my time. It's not about the money at this point it's about the ethics and principle. The first set sent back (verified) in 2022 should have been sufficient enough. I am done with them and I do not recommend them, there are definitely better places to play at for sure, that I would happily patronize and happily win or lose at. Thanks. 

Hello groovechild,

We're truly sorry that you weren't able to complete the verification. If you'd like, you can try again following the advice we received from them, the decision is yours. If you encounter any issues or need further assistance, we are here for you. 

Thanks a lot, we appreciate your feedback! We're always happy to help, but sometimes our hands are tied. We will mark this complaint as UNRESOLVED.

Please let us know if you manage to get verified.

Thanks Njanjam, I am grateful for your assistance and LCB is beyond awesome. If the casino wants to continue damaging their reputation that is up to them. I've jumped through way too many hoops as it is, they have made it way more difficult than it has to be. I've had my reality-check. I am taking the "higher road" and  I am at peace with this. I'll take my hard-earned money elsewhere at this time.

Yes,

   Hopefully someone here can help me with this because I'm not getting any kind of response from emailing customer service.  I requested a withdrawal last Friday and I got a message saying it had been approved and they would let me know when they actually sent me my money.  Then I didn't hear anything again until I emailed customer support where I DID get an email telling me that it was going to be three days before they could properly respond to my email.  Here we are it's been three days since and I still can't seem to get any kind of answer out of anyone.  This is extremely frustrating.  I did everything I was told and got verified and made the Litecoin deposit so I dont know what could possibly be holding up my withdrawal unless they've just decided to keep it.

                    Thanks,

                         Nikki

Hi Nikki Reno,

Thank you for sharing your experience with us. Please send us your casino username via personal message so that we can contact the casino rep and check your account. 

Could you please give us more information regarding your case? Have you claimed any bonuses? Which exact casino are you having an issue with Crypto Loko or Punt Crypto Casino?

Hi Nikki Reno,

Could you please let us know if you still need our assistance?

If you do, please send us your casino username via personal message  and provide us with more details regarding your case so we can contact the casino rep.

Hi Nikki Reno,

Since we haven't heard back from you, we will consider your case CLOSED due to the submitter's inactivity. However, if you still need our assistance, please send us your casino username via personal message and provide us with more details regarding your case so we can contact the casino rep.

Hey I made a deposit to confirm my wallet but it doesn't appear 

Hi john papo,

Thank you for reaching out to us.

It’s important to note that the casino has no visibility into when a transaction is initiated or how long a third-party provider will take to process it. The casino is only notified once the funds actually arrive and are credited to the casino account. Until then, from the casino’s perspective, no deposit exists.

• Could you please confirm the amount of your deposit?
• Can you also send us proof of the deposit?
• Which payment method did you use?

Once we have all this information, we can check with the casino to clarify what happened with your deposit as soon as we receive transaction details from you.

Hi john papo,

Could you please let us know if you still need our assistance? If you do, please provide us with more information about your case so we can assist you more accurately

Hi john papo,

Since we haven't heard back from the member, we will close this complaint due to the submitter's inactivity.

Hola que tal mi nombre es Israel el jueves 7 de mayo cumpli con un bono y un deposito de 10 dolares para poder retirar y asta ahorita no me dan solución soporte solo dice que ya no esta en sus manos y que ahora es del departamento de cobranza no es justo que prometan pagos rápidos y pidan depósitos si no van a cumplir por favor denme solución pronto

Hello, my name is Israel. On Thursday, May 7th, I fulfilled a bonus requirement and made a $10 deposit to be able to withdraw, and so far, I haven't received a solution. Support just keeps saying it's no longer in their hands and is now with the collections department. It's not fair that they promise fast payouts and ask for deposits if they're not going to deliver. Please give me a solution soon.

El jueves que quería retirar me pidieron un deposito de 10 dolares para comprobar mi chequera o algo así para poder retirar cumpli con todo lo que me pidieron y solo me dan largar no se que pasa según el soporte me dijo que restricción de país entonces pedí que me regresaran mi dinero que deposite y después me rijeron que si iva a poder retirar pero que ya no esta en las manos de soporte sino en el departamento de finanzas entonces que pasa no se me ase justo

Сумма убытков: 123$

Казино: Crypto loko

Дело №: 4253

On Thursday, when I wanted to withdraw, they asked me for a $10 deposit to verify my checking account or something like that in order to withdraw. I complied with everything they asked for, and they just keep giving me the runaround. I don't know what's going on. According to support, it was a country restriction, so I asked for my deposited money back. Then they told me I would be able to withdraw, but that it was no longer in support's hands, but in the finance department's. So what's happening? It doesn't seem fair.

Greetings,

We looked into your situation Israel Marquez, players from Mexico are approved to deposit and play but unfortunately are not entitled to welcome bonuses per the terms and conditions of the casino. For this reason you are not eligible for the $100 maximum cashout on the free chip. Your withdrawal request was denied and your account confirmation deposit refunded refunded in full. 

Not the news you wanted to hear, but hopefully it at least clarifies the situation. Sorry to disappoint! :( 

Best,

Crypto Loko

Hi Israel Marquez, 

Could you please let us know if you managed to take a look at the casino representative’s response and explanation regarding your case?

Hi Israel Marquez, 

Since it's been 48 hours and we haven't heard back from the member, yet we have the response from the casino, we will mark case #4253 as RESOLVED.