РЕШЕНО: Stake7 пытался меня ограбить

Hello.

I deposited a total of 441 euros at this casino ( Stake7.com / MGA/B2B/201/2011 ). With the last deposit I was able to  reduce my losses. When I attempted to withdraw I was asked for documents and the next day I was told that I already had a closed account.

Of course, I was not aware of this when I registered, and I know that no winnings will be paid out in such cases.

They want me to refunds 31 Euro even though I deposited 441 and still have 410 remaining real money (no bonuses used). For my understanding, the part of my deposits that is still available must be refunded, that is theft what they try to do with me there.

Incidentally, the whole thing was already 11 days ago, the withdrawal option is blocked and of course I was not asked for an bank account number or something, how would they like to refund something at all?

Hello Lukas86,

We're sorry to hear this. Could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your deposit.

Hello Lukas86,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative. Keep you posted.

i had a very similiar experierience,  it was walcrypt.com,  they stole my earnings of bitcoin and altcoins i gain from from a a friend who had a free claim faucet on there site, when my bitcoin earnings gradually grew, over a 6 month period, i decide to make a withdraw, , wait, here is the best bit, after been on there 6month daily , the chat admin suport was non existent,, ? i received the fastest replie from them ever, they said my account had been closed due to  a vpn,,  . this off course not true ,i have no reason ever to use a vpn, and i am technology dumb ass, ? i have no clue about,  they also did it to a my crypto chat friend , so i woud avoid playing at the site , god luck getting your funds fella,

Hello Lukas86,

We've just received a reply from the casino.This is what they say:

"The client has misunderstood our message which we had sent to him. He had deposited 442 Euros and had a pending withdrawal of 410.52, so we informed him that we will add on 31.48 Euros to his withdrawal, to balance out his amount deposited. In conclusion, the client will get the total amount of 442 Euros refunded. We have also clarified this with the client already this morning and have added the 31.48 Euros to his balance."

Could you please confirm it this has been sorted out, so that we can close this complaint?

Hello.

This Problem has been sorted out it was a misunderstanding, I thought they want to refund me just the 31.48 Euro, but I got the complete 442 Euro back.

Hello Lukas86,

Thanks for letting us know! We're now going to close this case and mark it as Resolved.