ЗАКРЫТО: [Из-за отсутствия ответа от казино]: Казино Ruby Fortune - Проблема с выплатами

experiencia con rubí de inclave Toda la noche casi toda la noche casi por diversión con los bonos que entregan todos los casinos para 1 casino en especial donde puedes retirar 100 dólares como máximo yo una vez lo hice y no pude retirar por que me explicaron que el país dónde vivo tiene restricciones para ese bono y me invitaron a depositar y ganar nuevos bonos resulta que Ami me llgen diariamente bonos y le lunes me llegó un nuevo bono de giros gratis 30 creo que fueron y la ganancia fue de 37 dólares ,la cual yo jugué sin ninguna expectativa y gane 2000 dólares yo ya había cumplido los requisitos de apuesta obvio y quise retirar los 100 que te dan como máximo me pidieron mi depósito de 13 dólares para. Verificar billetera de criptomomedas Y seguí jugando según yo con mi depósito logré ganar más de 3000 dólares y pedí retiro dei saldo y me negaron todos los retiros, y sacaron de mi cuenta los 3000 dólares que había en ella, me dejaron solo los 13 dólares que yo deposite Y me parece súper injusto porque yo gané plata después de solicitar el premio por los giros gratis Gané plata con.mi platita también y no me dieron ni una solución,porque si me iban a negar el retiro no sacaron las ganancias de inmediato,yo jugué con plata mía también depósitada y me la sacaron después que yo jugué teniendo mi plata también en la cuenta Me dejaron solo mi depósito en mi saldo me parece que se rien y ganan c Resulta que tuve una pésima experiencia con rubí de inclave Toda la noche casi toda la noche casi por diversión con los bonos que entregan todos los casinos para 1 casino en especial donde puedes retirar 100 dólares como máximo yo una vez lo hice y no pude retirar por que me explicaron que el país dónde vivo tiene restricciones para ese bono y me invitaron a depositar y ganar nuevos bonos resulta que Ami me llgen diariamente bonos y le lunes me llegó un nuevo bono de giros gratis 30 creo que fueron y la ganancia fue de 37 dólares ,la cual yo jugué sin ninguna expectativa y gane 2000 dólares yo ya había cumplido los requisitos de apuesta obvio y quise retirar los 100 que te dan como máximo me pidieron mi depósito de 13 dólares para. Verificar billetera de criptomomedas Y seguí jugando según yo con mi depósito logré ganar más de 3000 dólares y pedí retiro dei saldo y me negaron todos los retiros, y sacaron de mi cuenta los 3000 dólares que había en ella, me dejaron solo los 13 dólares que yo deposite Y me parece súper injusto porque yo gané plata después de solicitar el premio por los giros gratis Gané plata con.mi platita también y no me dieron ni una solución,porque si me iban a negar el retiro no sacaron las ganancias de inmediato,yo jugué con plata mía también depósitada y me la sacaron después que yo jugué teniendo mi plata también en la cuenta Me dejaron solo mi depósito en mi saldo me parece que se rien y ganan con las ilusiones de las personase44ed5949415.png4de582f82cb2.png38dcb187b47b.png

Сумма убытков: 3000$

Казино: Ruby Fortune Casino

Дело №: 2979

experience with inclave ruby All night almost all night almost for fun with the bonuses that all casinos give for 1 casino in particular where you can withdraw a maximum of 100 dollars I once did it and I could not withdraw because they explained to me that the country where I live has restrictions for that bonus and they invited me to deposit and earn new bonuses it turns out that Ami receives me daily bonuses and on Monday I received a new bonus of 30 free spins I think they were and the profit was 37 dollars, which I played without any expectations and won 2000 dollars I had already met the wagering requirements obviously and I wanted to withdraw the 100 that they give you as a maximum they asked me for my deposit of 13 dollars for. Verify cryptocurrency wallet And I kept playing according to me with my deposit I managed to win more than 3000 dollars and I asked for a withdrawal of the balance and they denied all withdrawals, and they took the 3000 dollars that were in my account, they left me only the 13 dollars that I deposited And it seems super unfair to me because I won money after requesting the prize for the free spins I won money with my little money too and they didn't give me a solution, because if they were going to deny me the withdrawal they wouldn't take the winnings out immediately, I played with my own money also deposited and they took it out after I played having my money also in the account They left me only my deposit in my balance it seems to me that they laugh and win c It turns out that I had a terrible experience with inclave ruby All night almost all night almost for fun with the bonuses that all casinos give for 1 casino in particular where you can withdraw 100 dollars maximum I once did it and I couldn't withdraw because I They explained that the country where I live has restrictions for that bonus and they invited me to deposit and earn new bonuses. It turns out that I receive bonuses daily and on Monday I received a new bonus of 30 free spins I think and the profit was 37 dollars, which I played without any expectations and won 2000 dollars. I had obviously already met the wagering requirements and I wanted to withdraw the 100 that they give you as a maximum. They asked me for my deposit of 13 dollars. Verify cryptocurrency wallet And I kept playing according to me with my deposit I managed to win more than 3000 dollars and I asked for a withdrawal of the balance and they denied all withdrawals, and they took the 3000 dollars that were in my account, they left me only the 13 dollars that I deposited And it seems super unfair to me because I won money after requesting the prize for the free spins I won money with my little money too and they didn't give me a solution, because if they were going to deny the withdrawal they wouldn't have taken the winnings immediately, I played with my own money also deposited and they took it from me after I played having my money also in the account They left me only my deposit in my balance it seems to me that they laugh and win with people's illusions e44ed5949415.png4de582f82cb2.png38dcb187b47b.png

Hi Maggg9,

We are truly sorry to hear that you facing this issue.

Please be advised that Ruby Fortune Casino is placed on LCB's warning list due to recent partnership issues concerning payments and not honouring agreements, LCB encourages players to avoid playing at Ruby Fortune Casino. Terms and Conditions could change at any given time without notice giving players an unfair disadvantage.

But we will try to help you, could you provide us with more information?

After depositing $13 for wallet verification, did you continue playing with a total balance of $113 (your winnings + deposit), or did you immediately attempt to withdraw the $100 you had won from the free spins?

In most online casinos, once the wagering requirements for a bonus are met, you must withdraw the maximum allowed amount for that promotion. Until the withdrawal is completed and your balance is below $1 (or only left with your deposit), you won’t be able to generate any new winnings. So, if you continued playing other games without withdrawing your previous winnings ($100) from the bonus, you violated the bonus terms.

As stated in their Terms and Conditions:

18.In the event that the Casino believes you are abusing or attempting to abuse a bonus or other promotion, or you are likely to benefit through abuse or lack of good faith from a gambling policy adopted by Us, the Casino Group may at its sole discretion, deny, withhold or withdraw from you any bonus or promotion, or rescind any policy either temporarily or permanently, or terminate your access to the Services and/or block your account. In such circumstances, the Casino shall be under no obligation to refund to you any funds that may be in your accounts other than your original deposit amounts.

We are waiting for your answer.

Para yo poder retirar debía hacer el depósito,lo piden al momento de realizar un retiro,pero claro segui jugando llegué a tener 3000 dólares que sacaron de mi cuenta 

In order for me to withdraw I had to make the deposit, they ask for it at the time of making a withdrawal, but of course I continued playing and I ended up having 3000 dollars that they took out of my account.

Dear Maggg9,

So just to clarify, you haven't requested a withdrawal of $100 (your winning from the free spin) and continued playing with a total balance of $113 (your winnings + deposit)?

Te mencionaba que yo que yo juego a diario los bonos que entregan todos los todos los casinos de la marca en clave para uno en particular diariamente entregan una ficha unos giros pero para un casino pero ese bono Yo sé que no se puede cobrar porque lo intenté cobrar una vez y me dijeron que no se podía por la restricción del país que hace no me servía pero que podía depositar y ganar otros bonos y cosas así y ese saldo Yo sabía que no lo podía ocupar quedó quedó ahí pues porque ellos podían habermelo retirado como no se iba a ocupar como me retiraron los $3000 los $3000 dólares y estaba ese saldo de los 100 del bono anterior ahí que yo sabía que no se podía retirar nada era quedó ahí porque yo no me lo retiraron y yo tampoco lo ocupe pues tampoco estoy jugando y después me llega a mí me llegan al correo las promociones y me regalaron 30 giros que Este es otro no es que el mismo tipo del que te comento yo y con ese bono yo gané 37 dólares y yo jugando los 37 dólares hice más de $2000 dólares, también y yo sabía también que eso tiene un máximo de retiro que son $100 y eso es lo que yo traté de hacer el retiro de los 100 teniendo casi $2000 y ahí me pidieron la el depósito para hacer la validación de la la de la billetera electrónica deposité me aceptaron el me aceptaron el depósito ahí nos vamos a poner problema de restricción y de ahí yo seguí jugando sí Juan y seguir ganando seguirán incluso me dije perder varias veces porque encontraba que iba subiendo mucho sigue ganando

I mentioned to you that I play daily the bonuses that all the casinos of the brand give in code for one in particular they give a chip a few spins daily but for a casino but that bonus I know that it cannot be collected because I tried to collect it once and they told me that it could not be due to the restriction of the country that makes it useless to me but that I could deposit and win other bonuses and things like that and that balance I knew that I could not use it, it stayed there because they could have withdrawn it how was it not going to be used how they withdrew the $ 3000 the $ 3000 dollars and there was that balance of the 100 of the previous bonus there that I knew that nothing could be withdrawn it was there because they did not withdraw it and I did not use it either because I am not playing either and then they receive the promotions in my email and they gave me 30 spins that This is another one is not that the same guy that I told you about and with that bonus I won 37 dollars and I playing the 37 dollars I made more than $ 2000 dollars, Also and I also knew that it has a maximum withdrawal of $100 and that is what I tried to do, the withdrawal of 100 having almost $2000 and there they asked me for the deposit to validate the electronic wallet I deposited they accepted the deposit there we are going to have a restriction problem and from there I continued playing yes Juan and continue winning will continue even I told myself to lose several times because I found that I was going up a lot, continue winning

De hecho estaba revisando los 157 que yo había ganado en la primera oportunidad en la primera oportunidad me lo retiraron el 16 de el 16 de febrero porque yo te comentaba que tenía de antes que sabía que no podía que sabía que no podía canjear entonces el bono nuevo se jugó exclusivamente ese Bono no tenía nada nada en la cuenta que me dice que se puede haber mezclado todo eso técnicamente solo estaba jugando con un bono

In fact, I was reviewing the 157 that I had won on the first opportunity, on the first opportunity, they withdrew it from me on February 16, because I was telling you that I had it before that I knew I couldn't, that I knew I couldn't redeem, so the new bonus was played exclusively, that Bonus had nothing, nothing in the account, what does that tell me could have been mixed up? Technically, I was only playing with one bonus.

Y abuso de bono disculpe pero jamás he cobrado nada en estos casinos porque juego lo que lo que entregan a diario y sé que no sé que no los puedo cobrar porque ya lo ya me lo explicaron y lo juego por entretención y ahora ahora primera vez que yo gano en otro tipo de de giro que te entregan que los que son los que llegan al correo y ese jamás me habían dicho que no se podía canjear,o ojalá de verdad pueda tener alguna respuesta no pretendo tampoco quedarme con los $3000 que son los que me sacaron pero algo por lo menos que cómo no van a poder ver lo que yo gané jugando con mi plata desde que yo deposité mi plata porque yo seguí jugan casi dos días si algo tengo que haber ganado yo con mi plata con lo que yo deposité pienso yo

And bonus abuse excuse me but I have never collected anything in these casinos because I play what they give you daily and I know that I don't know that I can't collect them because they already explained it to me and I play it for entertainment and now now the first time that I win in another type of transfer that they give you that those that arrive in the mail and that one they had never told me that it couldn't be redeemed, or I really hope I can have some answer I don't intend to keep the $3000 that are the ones they took from me but something at least that how are they not going to be able to see what I won playing with my money since I deposited my money because I continued playing for almost two days if something I must have won with my money with what I deposited I think

Hi Maggg9,

Do you know why they requested a verification deposit? Did they provide any explanation for it?

We have referred the casino representative to your latest post, and we will notify you as soon as we receive a response.

Keep an eye on this thread for the updates.

Hola me lo pidieron para verificar billetera electrónica supuestamente para enviar el retiro 

Hello, they asked me to verify my electronic wallet, supposedly to send the withdrawal.

Hi Maggg9,

Any update? Did they provide you with any more information?

We would like to know whether your issue has been resolved.

Hi Maggg9,

Do you have any updates on your case?

Hola Gracias por preguntar no nada ninguna respuesta aun

Hi, thanks for asking, nothing, no answer yet.

Hola, no nada aún🥺

En espera de alguna respuesta 

Hi, nothing yet🥺

Waiting for some response

Hi Maggg9,

We haven't heard back from the casino rep yet, we are sending a reminder now.

Keep you updated on this thread, also if you have any news, please share it with us.

Muchas gracias por su gestión 

Thank you very much for your management

Hi Maggg9,

Unfortunately, we have not received any response regarding your complaint. Despite multiple attempts through different channels to get in touch with them, we have been unsuccessful.

We truly regret this situation, but the casino is simply not cooperating at the moment. As a result, we will need to mark this complaint as CLOSED due to their unresponsiveness.

Should we receive any relevant information or a response from them in the future, we will be sure to inform you and reopen the complaint.

Thank you for your understanding.