РЕШЕНО: Казино Reybets - Блокировка аккаунта

Izuzetno sam razočaran svojim iskustvom sa ReyBets-om.

Registrovao sam se na njihovom sajtu jer sam ih pronašao na ovom sajtu i video da imaju dobre ocene. Nakon što sam izvršio depozit i klađenje isključivo na utakmice Svetskog prvenstva, moj nalog je iznenada trajno suspendovan.

Kao razlog su naveli da je moj nalog povezan sa drugim nalogom putem iste IP adrese i da sam postavljao koordinisane opklade. To jednostavno nije tačno. Nikada nisam imao niti koristio drugi nalog i nikada nisam sarađivao ni sa kim prilikom klađenja.

Najviše me razočarava to što nisu dostavili nijedan dokaz za tako ozbiljne optužbe. Na mom nalogu se trenutno nalazi oko 4.500 USDT, a onemogućeno mi je povlačenje sredstava.

Više puta sam ih zamolio da objasne svoju odluku i dostave konkretne dokaze, ali sam dobio samo generički odgovor da je njihova odluka konačna.

Na osnovu mog ličnog iskustva, ne mogu da preporučim ReyBets. Nadam se da će ponovo razmotriti moj slučaj, postupiti pošteno i pružiti jasne dokaze za optužbe koje su izneli.

I am extremely disappointed with my experience with ReyBets.

I registered on their site because I found them on this site and saw that they had good reviews. After making a deposit and betting exclusively on World Cup matches, my account was suddenly permanently suspended.

The reason given was that my account was linked to another account via the same IP address and that I was placing coordinated bets. This is simply not true. I have never had or used another account and have never collaborated with anyone when betting.

What disappoints me the most is that they have not provided any evidence for such serious accusations. I currently have around 4,500 USDT in my account, and I am unable to withdraw funds.

I have repeatedly asked them to explain their decision and provide concrete evidence, but I have only received a generic response that their decision is final.

Based on my personal experience, I cannot recommend ReyBets. I hope they will reconsider my case, act fairly, and provide clear evidence for the allegations they have made.

Hello risto98,

Welcome to LCB, and thank you for taking the time to share your experience with our community.

We're sorry to hear about the issues you've encountered with your ReyBets account. 

To help us better understand your case before we reach out to the casino, could you please reach out to us via private message and provide the following information:

• What is your casino username?
• Have you completed the casino's KYC verification process? If so, was it approved before your account was suspended?
• Have you ever logged into your account using a shared internet connection (for example, at home, work, a friend's house, or while using public Wi-Fi or a VPN)?
• Is the balance of approximately 4,500 USDT made up entirely of your winnings, or does it also include your original deposits?
• Do you have copies of the emails or chat conversations where the casino explained their decision?

Once we have this additional information, we'll be in a much better position to assess the situation and provide further assistance. 

Hello, Thank you for your response and for your willingness to assist me. Here are the requested details: - Casino username: *****- KYC verification: I have submitted all the documents requested by the casino and I am fully willing to undergo any additional verification if necessary. - Internet connection: I have sometimes used Wi-Fi at home and occasionally in cafés where I regularly have coffee in Novi Sad. I do not understand why this would be considered a problem, as this is completely normal behavior. - Balance: My account was actually in a negative balance overall. The amount in question was not simply profit, as I had deposited and wagered significant funds on the platform. - Emails and chats: Yes, I have copies of the emails and chat conversations with the casino and I can provide them if needed. I firmly believe that I have done nothing wrong. I have fully cooperated, submitted every document requested, and I remain willing to complete any additional verification they require. What I would like to see is actual evidence supporting the accusations made against me. So far, I have only received general statements without any proof. I am prepared to pursue this matter until the end because I believe I have been treated unfairly, and I sincerely appreciate any assistance you can provide. Thank you.

Hello,

Hello risto98,

Thank you for providing us with additional details. Please note that we have reached out to the casino in order to get more details regarding your account and will get back to you as soon as we have any update. 

If you receive any news on your side in the meantime, please let us know. 

We appreciate your patience. 

Hello risto98,

We are still awaiting a response from the casino representative and have sent a follow-up request.

We kindly ask that you keep an eye on this thread and inform us if you hear anything from the casino in the meantime.

Thank you for your patience and cooperation.

Thank you for the update and for following up with the casino.

Hello risto98,

Can you please cpecify when have you submitted the complaint to the casino's licensing authority? Also, can you confirm the current status of the complaint (submitted, open, pending etc)? 

Thank you!

Hi,

Hello risto98, 

Thank you for letting us know. Please note that we have received a reply from the casino, supported by proof of the decision to block the account due to a violation of the Terms and Conditions. 

Based on the response from the casino representative and the fact that this relates to a rule outlined in their Terms & Conditions, we will close this case and mark it as resolved.

Thank you for understanding. 

Thank you for your reply.

Hello risto98, 

The violation of the casino's Terms & Conditions is related to points 14 and 15, stated below: 

• You will not collude with or assist, or attempt to collude with or assist, any third parties, or use any device, robot, spider, algorithm, software, routine or other method (or anything in the nature of the foregoing), in order to defraud us or interfere with the functioning or operational performance of the Website or the Services;

• You will not use the Website or Services in any way which interferes or may interfere with other users, or make any attempt to gain an unfair advantage over other users, whether specifically prohibited by the applicable rules or not;

Based on the above, the casino's decision is also stated in the T&C policy: 

• Without prejudice to any other rights, if you breach in whole or in part any provision contained herein, we reserve the right to take such action as we see fit, including closing or suspending your Reybets Account and/or deducting funds from it, terminating our relationship with you under these Terms of Service or any other agreement and/or taking legal action against you.

Thank you for understanding.