РЕШЕНО: realwin.com и coinspaid украли мои деньги.

On May 29, I decided to make a deposit at the casino realwin, I chose a coinspide at the casino lobby, indicated the amount of 2500 rubles and I was given a lightcoin address for the deposit. My mistake is that I deposited less than the indicated amount. The payment system coinspaid quickly received an answer that the amount was less than the specified one and I was offered to make a refund by issuing a link, by clicking on which I indicated the address for the refund Soon I received an email that the refund was successful.. The whole problem is that there was no refund, the money remained with the payment system. It is useless to write in support of them. they claim that the return was successful by attaching their internal documents, which are not supported by anything. The casino support is also not willing to help, I have to demand a refund from the casino's partner payment system.

Anyone can check whether the transactions were at the specified litecoin address

Hi macur666,

We'll try to help you. Please private message me your casino username and we'll get in touch with the casino. Please note that we don't have this brand listed on LCB so we don't have a contact person who can assist us but we'll do our best to get in touch with someone from their team. 

Thank you. I know the answer the casino will give you: they have nothing to do with it and I need to demand money from their partner, the Coinspayd payment system. There are complaints about other payment systems that they use(fk wallet), and they steal money from people in the same way. Coinspayd support claims to have paid me everything, but the facts suggest otherwise. The litecoin address is indicated to which they allegedly sent funds, nothing was received there, please check.

Thanks. We received your account details and we're going to notify the casino.  Keep you posted. 

Hi macur666,

We received a reply from the casino regarding your case. 

Namely, they claimed and also showed us that the second deposit never reached their account as you claim. 

The client made a deposit on our website at 12:04 am. He converted a smaller amount for the deposit, the payment did not go through, he indicated the address for sending the funds back to his wallet and the money was credited back to him. After some time, the client attempted to make a deposit again, but converted to a smaller amount again, and indicated the address for return. The funds never reached us.
Nevertheless, he was asked to contact his payment system, through which he converted funds into CoinsPaid.

You need to contact CoinsPaid again and check what happened with your deposit since the casino never received it. They would have refunded the second amount as they did with the first deposit you made. 

this is a blatant lie. I did not make a second deposit, I just watched how the casino cash desk works. It was the first deposit that was not returned to me. I have all the evidence.

"he indicated the address for sending the funds back to his wallet and the money was credited back to him"

they do not provide a link to the refund transaction, they simply ignore all questions related to this

Could you please private message me the evidence you have so we can take a look at them? 

Hi macur666,

Your screenshots show that you made a successful deposit which the casino also confirmed. However, we also saw that they'd refunded the some you deposited. They did everything from their end.