НЕ РЕШЕНО: BigBang мне не платят

Long story short - the casino is not paying me. Since December last year I was trying to get the money from Big Bang, to get my win. At first I could not log in my account. When I finally managed to do this in the beginning of January the money on my account was locked. Yeah, also in the middle of December I requested the withdrawal of the part of my deposit which was 200 EUR. The rest was locked, during all this period I was sending the emails to the casino but I the casino is just not replying….

Sorry to hear that, Silvia08.

Could you please provide me with your casino username? We can get in touch with them and ask to look into your account. 

The casino has been notified. Thanks for sending your casino username. Keep you posted. 

Hi Silvia,

We heard back from the casino. Namey, they advises us that you had about 1850 in your account, which has not been cleared for payout as it needs to be played trough once.
The money has been won using a bonus, which you completed.
They explained it to you already that you need to wager it once in order to cashout.

Your account is not locked, no payout has been requested as none of the money is available directly, but they'll be very willing to payout whatever remains after he plays it trough any game just once.

They also showed us the email they sent to you. 

They also advises us that the amount of 200euros should have been paid out to your Neteller account. Could you please confirm you received this amount and understood what they explained about the wagering requirement for the bonus mentioned above?

Hello!

Thanks for the update. I got it. I received the 200 euros. I will playthrough the money and then make the request. As soon as I get my money I will write here.

Great  Thanks for the update. Keep you posted please. 

Unfortunately no money at the moment....

Have you finished the play through? 

i did...

So you requested a withdrawal? Please let us know as soon as you get the money. 

I requested the withdrawal 10 days ago but without any result... More than this I even do not see any pending payments...

Thanks for the heads up. We'll check with them again. 

The casino informed us that they would check on your payment. Keep you posted.

Hi Silvia08,

Can you please update us on your case? Have you received the money? 

Hi Silvia08, can you confirm that you've received your payment? Casino confirms that it was processed and we will consider this resolved if we don't hear otherwise from you.

Hi Silvia08,

As we haven't received any reply from your regarding this issue and the casino advised us that this issue has been sorted out, we consider this case Resolved.

Hey!

Could you please reopen the case. I am sorry I did not pay the due attention, I had a long business trip... I did not get any money though. I will be available now to follow up on everything!

Best,

Silvia08

@Silvia08 - We'll ask the casino for an update on your case. Keep you posted. 

@Silvia08 - We still haven't heard back from the casino. We'll try sending another reminder. 

@Silvia08 

Just a quick update - We received a reply from the casino that they are reviewing your case and will soon provide an update. 

HI Silvia08,

Have you maybe managed to get in touch with the casino directly? We haven't received any update about your case. 

@Silvia08  

We tried getting additional feedback from the casino, but they haven't replied. 
So, we will mark this case as Unresolved. Please keep us updated and let us know in case you manage to get in touch with them directly / receive the payment.