I got 150 free spins at Starburst when deposited €20 or more. From free spins had €14 bonus money. Wagering is normally 35 times is €490..when i looked in my account i had to wager more then €8700. I contacted customer support, that was monday evening and until today the issue is still not solved. I contacted customer support tuesday, wednesday and thursday. I send mail to thursday and friday to customerservice-international@mrgreen.com and no reply and still wagering issue not solved. Think because with bonus money i played is now €160 so they let customer wait. And hope customer is sick of it and plays at casino and money is gone. I had this one time before the wagering issue and that time it was solved within one and a half hour. Now already four days and still not solved.
Mr Green has gone the wrong way at customer support service...first it was a lot better
Я получил 150 бесплатных вращений в Starburst при депозите от 20 евро. Из бесплатных вращений у меня было 14 евро бонусных денег. Обычно требуется 35 отыгрышей, что составляет 490 евро. Когда я посмотрел в своем аккаунте, оказалось, что мне нужно отыграть более 8700 евро. Я связался со службой поддержки в понедельник вечером, и до сих пор проблема не решена. Я обращался в службу поддержки во вторник, среду и четверг. Я отправлял письма в четверг и пятницу на customerservice-international@mrgreen.com, но ответа не получил, и проблема с отыгрышем до сих пор не решена. Думаю, потому что с бонусными деньгами у меня теперь 160 евро, и они заставляют клиента ждать. Надеясь, что клиенту это надоест, он будет играть в казино, и деньги пропадут. У меня уже был подобный случай раньше, и тогда проблему решили за полтора часа. Сейчас прошло уже четыре дня, а проблема до сих пор не решена.
У мистера Грина сложилась неправильная стратегия в сфере обслуживания клиентов... сначала было намного лучше.
I got 150 free spins at Starburst when deposited €20 or more. From free spins had €14 bonus money. Wagering is normally 35 times is €490..when i looked in my account i had to wager more then €8700. I contacted customer support, that was monday evening and until today the issue is still not solved. I contacted customer support tuesday, wednesday and thursday. I send mail to thursday and friday to customerservice-international@mrgreen.com and no reply and still wagering issue not solved. Think because with bonus money i played is now €160 so they let customer wait. And hope customer is sick of it and plays at casino and money is gone. I had this one time before the wagering issue and that time it was solved within one and a half hour. Now already four days and still not solved.
Mr Green has gone the wrong way at customer support service...first it was a lot better
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