Тема обсуждения вопросов поддержки и жалоб на Spin247

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Welcome to the LCB community! Nice to know you are here to assist us. 

Welcome, nice to have you here .

Hallo ich habe am 13.04 meine erste Auszahlung von 500€ per Banküberweisung beantragt. Die Auszahlungsumme beträgt 1500!€ da ich pro Auszahlung nur 500€ beantragen kann. Leider werde ich bis dato täglich vertröstet. Die Auszahlung verzögert sich ohne Grund. Zuerst hieß es meine Auszahlungen werden innerhalb 3-5 Werktagen bearbeitet. Am 6 Werktag hieß es man leitet eine Mitteilung an die Finanzabteilung damit die Auszahlung priorisiert wird. Aktuell ist es so, dass der Kundenservice täglich unterschiedliche Aussagen tätigt. Mal wird die Auszahlung gerade aktiv bearbeitet und ich sollte gleich eine Email erhalten, am nächsten Tag heißt es meine Auszahlungen sind in der Endphase und ich müsste mich noch gedulden. Die vorab Verifizierung wird mir leider verwahrt.

Сумма убытков: 1500€

Казино: Spin247

Дело №: 3174

Hello, on April 13th, I requested my first withdrawal of €500 via bank transfer. The withdrawal amount is €1,500!, as I can only request €500 per withdrawal. Unfortunately, I've been put off every day. The withdrawal is delayed for no reason. At first, they said my withdrawals would be processed within 3-5 business days. On the 6th business day, they said a message would be sent to the finance department so the withdrawal could be prioritized. Currently, customer service is making different statements every day. Sometimes the withdrawal is being actively processed and I should receive an email right away; the next day, they say my withdrawals are in the final stages and I'll have to be patient. Unfortunately, they withhold my advance verification.

Dear Saaabii89,

First of all, welcome to LCB!

Could you please clarify if you have already started receiving the €500 installments, or if you are still waiting for the first one? We just want to make sure we understood your current status correctly. We will also contact the casino representative to check what’s going on.

Thank you.

Hallo Jovana,

leider habe ich noch keine Auszahlung erhalten. 

1. erste Auszahlung am 13.04
2. zweite Auszahlung am 14.04
3. dritte Auszahlung am 15.04

beantragt. 

Liebe Grüße 

Sabrina

Hello Jovana,

Unfortunately, I haven't received any payment yet.

1. first payout on 13.04
2. second payment on 14.04
3. third payment on April 15

applied for.

Best regards

Sabrina

Dear Saaabii89,

Thank you for the clarification. We have forwarded your complaint to the casino rep and will let you know once we hear back from them. Please follow this thread for updates.

Hallo heute habe ich die Auszahlung vom 13.04 und 14.04 erhalten. 
 

Die Auszahlung vom 15.04. ist weiterhin auf ausstehend. Die Auszahlung vom 15.05 ist bereits überfällig daher verstehe ich nicht wieso man diese nicht bearbeitet. 

Hello, today I received the payout from April 13th and 14th.

The payment from April 15th is still pending. The payment from May 15th is already overdue, so I don't understand why it hasn't been processed.

Hello Saaabii89,

Thank you for the update. Any news on your third withdrawal?

Hallo 
leider nicht... Was ich absolut nicht verstehen kann. Haben Sie denn Neuigkeiten für mich? 
 

Hello
Unfortunately not... Which I absolutely can't understand. Do you have any news for me?

We’ve sent a follow-up to the casino representative regarding your case. We’ll let you know as soon as we receive a response from them.

Thank you for your patience.

Hallo 

leider habe ich meine dritte Auszahlung immer noch nicht erhalten. Haben sie eine Rückmeldung erhalten? 

Hello

Unfortunately, I still haven't received my third payout. Have you received any feedback?

Hello Saaabii89,

Thank you for keeping us informed.

We are still waiting for a response from the casino representative regarding your withdrawal. If we don’t hear back from them soon, we’ll send a reminder email. Hopefully, this time we’ll receive some feedback so we can continue assisting you.

Thank you for your patience.

Hallo ich habe nun die Mitteilung erhalten dass ich jetzt mein Konto verifizieren muss, diese geforderten Dokumente Personalausweis und Selfie habe ich bereits gestern hochgeladen Bund muss ich sie erneut hochladen ohne Benennung des Grunds 

Hello, I have now received a message that I must verify my account. I have already uploaded the required documents, identity card and selfie, yesterday. I have to upload them again without stating the reason.

Hello Saaabii89,

Thank you so much for updating us. We've contacted the casino rep again regarding your case and will let you know if we hear back from them.

Thank you for your patience.

Hello Saaabii89,

We haven't received response from the casino rep so we've sent them a reminder. Any progress on your side?

Thank you.

Hallo gerade habe ich eine email erhalten dass die Auszahlung abgeschlossen wurde. Bei der letzten Auszahlung war das Geld sofort auf meinem Konto diesmal leider nicht! Warten wir es mal 3 Tage. Mal sehen was noch kommt! Ich befürchte leider nichts Gutes! 

Hello, I just received an email stating that the payout has been completed. The last time I paid out, the money was in my account immediately, but unfortunately not this time! Let's wait three days. We'll see what happens next! Unfortunately, I fear it won't be good!

Dear Saaabii89,

Thank you for the update. Please let us know when you receive your funds or if any further assistance is needed.

Dear Saaabii89,

Could you please let us know whether you've received your funds?

Thank you.

Hello Saaabii89,

We would appreciate an update on the status of your case. Have you received your funds?

Since we haven’t heard back from the member, and based on their post stating that the casino emailed them confirming the payout has been completed, we will mark Case #3174 as RESOLVED. If the member contacts us again in the meantime, we will reopen the case.