Тема для обсуждения вопросов поддержки и жалоб на RoyalSea

RoyalSea Casino is a relatively new online casino platform that has quickly gained attention due to its extensive game selection, modern gamification features, and generous bonus offers. Launched in 2024, the site combines classic casino gameplay with interactive mechanics, including crystal-based rewards, daily missions, quests, and leaderboards.

RoyalSea offers a comprehensive gaming experience with over 7,800 titles from more than 100 providers, complemented by regular promotions and quick payouts

RoyalSea Casino excels through its mix of traditional casino games and contemporary gamification features.
RoyalSea’s gamification revolves around crystals, the Crystal Market, competitive leaderboards, and the Advent Calendar, forming a lively reward system based on platform engagement. Players can earn extra rewards through ongoing gameplay and activity-related mechanics.

Welcome to our community. 

We are pleased to have you with us and sincerely appreciate your willingness to assist our members. 

Welcome to LCB! 

Welcome to our forum! 

As iemand wat aanlyn casino’s geniet en nuwe speletjies probeer, klink RoyalSea baie opwindend. Die kombinasie van klassieke speletjies en funksies soos kristalle, missies en ranglyste maak dit meer interessant. Met soveel speletjies lyk dit beslis die moeite werd om te verken.

As someone who enjoys online casinos and trying new games, RoyalSea sounds very exciting. The combination of classic games and features like crystals, missions and leaderboards makes it more interesting. With so many games, it definitely seems worth exploring.

Welcome aboard and welcome to our forum! 

Welcome to LCB, happy to have you here on the forum!

I have submitted a formal LCB complaint regarding an uncredited deposit of 1,270 USDT. The blockchain confirms that the exact deposit address displayed in my RoyalSea account received the funds and subsequently transferred them out. I am waiting for the LCB complaints team and the RoyalSea representative to review the case.

Hi blak212121,

Thank you for reaching out to us.

Since you have submitted private complaint #4550, please keep an eye on your inbox for updates. 

Thank you.

Since the member accidentally submitted a private complaint but would like the case to be handled publicly, we will publish the contents of the complaint here and continue handling it as a public complaint.

Member: blak212121

I am filing a formal complaint against RoyalSea Casino regarding a missing deposit of 1,270 USDT. Casino: RoyalSea Casino  Casino username/account ID: ****  Deposit amount: 1,270 USDT Network: TRC20 / TRON Deposit address: THM5D2ZZUHLopebYDHPeCmhKSGjqHvP3Qm Transaction hash: d3710318c372fd12fd5615a114f4aff7ee5a56d91a0aa204cdaa6343f6d00195 Blockchain evidence: https://usdt.tokenview.io/en/address/THM5D2ZZUHLopebYDHPeCmhKSGjqHvP3Qm The public blockchain record shows that this address received exactly 1,270 USDT. It also shows that the full 1,270 USDT was subsequently transferred out of this address. Therefore, the payment was successfully delivered to the deposit address and the funds were later moved. The deposit address was displayed inside the deposit section of my RoyalSea account. I have a screenshot and a screen recording proving that RoyalSea displayed this exact address to me for depositing USDT. Despite this evidence, RoyalSea has not credited the deposit to my casino balance. The support team has provided several contradictory and misleading responses. First, they instructed me to request a reversal or refund from the exchange from which I sent the USDT. This was not a realistic solution because a confirmed TRC20 blockchain transaction cannot simply be cancelled or reversed by the sender. Second, RoyalSea claimed that I had sent the USDT to the wrong wallet address. I then provided a screen recording from my RoyalSea account proving that the exact address displayed for my deposit was: THM5D2ZZUHLopebYDHPeCmhKSGjqHvP3Qm After I disproved their claim, RoyalSea changed its explanation again. Their latest response was: “On our side we have provided you with all the information we have at this time — unfortunately, none of the payment providers were able to identify the payment.” They subsequently stated: “In order for us to credit the funds to your balance, the payment must appear in our technical system. Currently, following a detailed check, this transaction has not been recorded and cannot be automatically linked to your account.” This explanation does not resolve the issue. The blockchain proves that the deposit address received exactly 1,270 USDT and that the funds were subsequently transferred out. The fact that RoyalSea’s internal technical system failed to automatically link the deposit to my account is an internal issue between RoyalSea and its payment provider. It is not the player’s responsibility. I used the deposit address displayed inside my RoyalSea account and successfully sent the required token through the correct TRC20 network. I request that RoyalSea: 1. Manually credit 1,270 USDT to my casino balance; or 2. Return the full 1,270 USDT to the original sending address; 3. Identify the payment provider responsible for the deposit address; 4. Explain who controlled the address and transferred the 1,270 USDT out of it; 5. Confirm the current legal entity operating RoyalSea I can provide: * The blockchain transaction record; * The transaction hash; * A screenshot of the deposit address displayed in my RoyalSea account; * A screen recording from inside the account; * Screenshots of RoyalSea’s contradictory explanations. I am requesting assistance in obtaining either the manual credit of my 1,270 USDT deposit or a full refund.

Disputed amount: 1270$

Casino: RoyalSea

Case #: 4550

Hi blak212121,

We have contacted the casino rep and inquired about your case. As soon as we have any update, we'll inform you. 

Hi blak212121,

We received a response from the casino representative that there were technical problems on the provider's side. Your funds were successfully granted, and you successfully withdrew them.

Could you please confirm so we can mark your complaint as resolved?

Hi blak212121,

Since we received no feedback from you and were informed about the positive outcome from the rep, we would need to close this complaint #4550 and mark it as RESOLVED.