Тема для обращений и жалоб на Cbet.gg

Hello everyone!

This is a new support channel of Cbet.gg on LCB and from here you can contact us if you have any questions, feedback or suggestions regarding Cbet!
Of course, we also have the main support channels on our website such as live chat or contact forms/email. 

We wish you a lovely and lucky day!

Welcome on board Cbet. Thanks for signing up. 

Welcome, Cbet! We are happy to have you here! 

Welcome to LCB forum Cbet! Thank you for being available to assist our members! 

Hello Cbet! Welcome to LCB, glad to have you here! 

Hello. I registered in cbet.com 2 months ago

I deposited and played.  My latest balance was 75 usd.  I decided to request a payout.  Cbet.com alleges they have got a 10am to 10pm live chat support, I have never been supported via live chat. Their option is to leave a message. 

They answered(marta) by email  saying I had to get in touch via  live chat

I uploaded my docs. They have declined every address proof I sent, tax bill, bank statement and cellphone bill. 

I took direct pictures of them because they do not want screenshots

My username at cbet.com is nenecbet

Could any help me?

Nenelcb

Hi nenelcb,

We're going to notify the casino rep and see what happened. 

Hi!
Cbet warning!
I have been waiting for payment for 1 week and they are referring to technical problems every day. I do not recommend this office to anyone. 

I am a sports host.
can i do something I need help

my cbet account username: Hasler365

Hi Hasler365,

Thanks for sharing the info. We're going to notify the casino rep about your issue. 

I wrote pm to you.

Hi, I checked my account. But it was not accepted, it is said for me to get in touch with the site. But I'm not getting an answer that solves my problem.

I would like to request a new verification. I already have days waiting to release the new attempt.

I need to withdraw my billing, and I can't because of this.

User: Fabilok

Email: saralive341@gmail.com

Hi Fabilok,

We've already chatted with the casino rep and he says that you should contact their live support and they will be able to assist you. Why you didn't pass the verification? 

I believe I sent the document files the wrong way. I'm waiting for an answer to send correctly, but I can't get an answer if it's possible.

I see. Okay please be patient since it always takes time for a casino to check the documents and verify the documents. Please also keep us posted. 

Wiating for my widrhaw for more then 1 week viktor.hawborn@gmail.com 

Username fozty

Thanks for providing your casino account details. We sent an email and asked the casino representative for updates. 

We sent a reminder email and asked for updates, Viktor Hawborn. Once we have more details we will let you know.

@Viktor Hawborn, we don't have any updates regarding your case since the emails we sent are left unanswered and we consider this case unresolved. In case we do receive an update we will re-open the case and assist further. 

Please let us know if you have some news to share.

Thank you

Hello Cbet, I am writing because I did a withdrawal on january 27th and still waiting for it could you please fix this? id timo09 email *******@gmail.com thanks!

Hello timo09,

Please be informed that this Casino is placed on the warning list and is not recommended on our site.

Thanks for reaching out to us. We will try to get in touch with Casino Rep about this case and once we get a response we will let you know. Keep an eye on this thread.

Hello timo09,

Here to inform you that we still haven't heard back from Casino Representative. We have sent them a reminder email again in hopes of hearing back from them. Keep you posted. 

Hello timo09,

Unfortunately still without any response from Casino Rep. We will try once again to get in touch with them and will let you know if we get an update. Keep an eye on this thread.

Hello timo09,

Unfortunately we are forced to close this complaint due to Casino unresponsiveness. They obviously don't want to cooperate with the complaints and also ignoring our emails regarding this issue. 

Knowing that our hands are tied and we are unable to help.

Thank you for your understanding.

Username : xxxxxx

Email.        : xxxxxx

D.o.b.         : 09/12/1997

Full name : xxxxxxx

I played in cbet.gg and I won 20900usdt but they don't give my money and suddenly block my account and live chat and email also not responding 

I'm deposit soo much money on this site

I took loan from bank now bank employees torture me everyday
I don't even have a single rupee and I need to pay house rent and daily expenses i have lot problems please try to understand my situation 🙏 🙏 🙏 🙏

Please give me my money

I'm begging you

Hi Stalinkonda,

We have contacted the casino rep to inquire about your case. Once we receive the feedback, we will update you instantly.

Hi Stalinkonda,

We sent a reminder to the casino rep since we haven't heard back thus far. Keep you updated on this thread.

Hello Stalinkonda,

Still no response from the casino rep so we've sent them another reminder. Have you heard from them in the meantime?

Thank you.

Hello Stalinkonda,

We've sent a reminder to the casino rep since we haven't heard back from them. Hopefully, we will get some response this time.

Dear Stalinkonda,

Unfortunately, we must mark this complaint as closed because we received no response from the casino despite numerous attempts to find out more about your case.

If they respond at any time, we will let you know.

Thank you for your understanding.

Hello, I recently opened an account on the CBET casino on 09/03/2025 and made a deposit of €120. I won €255, which I withdrew using my IBAN. The next day, the withdrawal was still pending, so I deposited another €240 and managed to win €400, which I also withdrew to my account using my IBAN. The following day, I logged back into my account and saw that I had €360 in my balance and that both of my withdrawals had been canceled. I reached out to customer support for help, and they told me they would open a ticket. Later, I received the email that I have attached, stating that I must withdraw the money within a week, or the funds will disappear. They also mentioned that once I withdraw, my account will be blocked. I was given no justification or explanation. I replied to the email asking for more information but received no response. When I asked customer support for help, they said they didn’t know anything and just opened another ticket, telling me to wait for a response. So today, I find myself with €360 in my balance that I cannot withdraw because they keep refusing my withdrawals, whether via IBAN or crypto. Additionally, they took €295 from my winnings. Please help me recover my money and, most importantly, allow me to withdraw it. To my knowledge, I have not broken any rules, and they have provided no justification for their actions. They have not explained why they did this in any way. They are deliberately ignoring me because by Tuesday, it will be a week, and they will close my account and take the money. My usurname on the site is : RATATA77

Сумма убытков: 655€

Казино: Cbet Casino

Дело №: 3039

Hello, I recently opened an account on the CBET casino on 09/03/2025 and made a deposit of €120. I won €255, which I withdrew using my IBAN. The next day, the withdrawal was still pending, so I deposited another €240 and managed to win €400, which I also withdrew to my account using my IBAN. The following day, I logged back into my account and saw that I had €360 in my balance and that both of my withdrawals had been canceled. I reached out to customer support for help, and they told me they would open a ticket. Later, I received the email that I have attached, stating that I must withdraw the money within a week, or the funds will disappear. They also mentioned that once I withdraw, my account will be blocked. I was given no justification or explanation. I replied to the email asking for more information but received no response. When I asked customer support for help, they said they didn’t know anything and just opened another ticket, telling me to wait for a response. So today, I find myself with €360 in my balance that I cannot withdraw because they keep refusing my withdrawals, whether via IBAN or crypto. Additionally, they took €295 from my winnings. Please help me recover my money and, most importantly, allow me to withdraw it. To my knowledge, I have not broken any rules, and they have provided no justification for their actions. They have not explained why they did this in any way. They are deliberately ignoring me because by Tuesday, it will be a week, and they will close my account and take the money. My usurname on the site is : RATATA77

Hi RATATA77,

Thank you for providing all the details.

Based on their Terms & Conditions, the casino should provide a clear explanation if they decide to cancel withdrawals or block an account, especially if there was a rule violation. 

We have forwarded your case to the casino representatives.

In the meantime, could you let us know more information regarding your case:

• Have you completed all KYC verification steps (ID, proof of address, payment method ownership)?
• Did they provide you with an explanation by email regarding why they are going to block your account?

If you receive any new updates from them, please let us know.

Hi RATATA77,

Do you still need our assistance? Can you please elaborate and provide us with more information so that we can try to assist you further?

Hi RATATA77,

Since it's been 48 hours and we haven't heard back from the member, we will mark case #3039 as CLOSED due to the submitter's inactivity.

I am writing this detailed public complaint to expose the predatory and fraudulent practices of the online gambling site CBET cbet.gg. My case is not an isolated glitch; it is a deliberate and calculated scam known as grefunding—where an operator accepts your deposits, allows you to build a balance, and then invents a security pretext to permanently block your account and confiscate all funds.(proof on attached screenshots) What Happened The Grefunding Script 1. Easy Deposits, No Problems: I deposited my own money without issue, betting mostly on sports. Over time, I managed to build my balance through winnings to R38,000 South African Rand approximately 2,200 USD. This money was not just for play; I had immediate plans to use it to settle pressing personal debts that have been a significant burden.(proof in screenshots attached) 2. The Withdrawal Trigger: The moment I attempted to access my winnings, the problems began. My account was suddenly and permanently blocked without warning or explanation.(proof in screenshots attached) 3. The Complete Shutdown: I was locked out completely—unable to log in, withdraw, or even speak to live support from my account. Their live chat is the only form of contact, as they NEVER respond to emails, even after explicitly promising to do so. 4. The Standard Lie: When I finally contacted support from a new device, I was given the canned, fraudulent response: For security reasons, your account has been permanently blocked... our security team will send you a detailed explanation via email. This email, of course, never exists. It is a stall tactic designed to frustrate victims into giving up.(proof in screenshots attach­ed(­con­ver­sation with Lucia)) This is a Global Business Model Built on Exploitation: CBET,and many offshore casinos like it, operate on a simple formula: · Global Reach, Zero Accountability: They happily accept players from around the world—Europe, North America, Africa—because they are licensed in jurisdictions like Curaçao with weak consumer protection. · Preying on the Vulnerable: However, they are particularly predatory towards players in regions like Africa, South America, and parts of Asia. They exploit the fact that we have fewer reputable gambling commissions or legal avenues to fight back, betting that the cost and complexity will silence us. They rely on victims not knowing what grefunding is or how to expose it. · The Universal Risk: Do not be fooled if you are from a first-world country. This is their standard procedure for any player who wins a substantial amount. Your location does not protect you from this scam; it only changes how hard you can fight back. My Demand and The Purpose of This Post: CBET is holding R38,000 of my money hostage.This is not bonus abuse or a security measure—it is theft. · To CBET: Your actions are documented and publicly exposed. The evidence of your grefunding scam is now permanently attached to your brand name across multiple platforms. · To All Players: DO NOT DEPOSIT HERE. If they did this to me, they will do it to you. Search for CBET scam or CBET withdrawal problems and you will find this and other stories. · A Direct Offer to CBET: This complaint and all associated posts will remain active and be updated across every platform for as long as my money is withheld. If you reverse this fraudulent confiscation and allow me to withdraw my R38,000, I will promptly return to these threads, update them to reflect a resolved outcome, and acknowledge the settlement. As long as you are reading this, it means you have chosen theft over integrity.

Сумма убытков: 38000R

Казино: Cbet Casino

Дело №: 3813

Hi joze froze,

Thank you for taking the time to share your experience with the LCB members, and we’re sorry to hear about your negative experience. 

In order for us to properly review this matter with the casino rep, we need a few additional infomation:

• Was KYC requested before your account was blocked?
• Was your balance built from a deposit, or did you use any bonuses?
• Did you recived any email about any specific Terms & Conditions violations?
• From which country did you access and play at the casino at the time your account was active?

As soon as you respond and provide us with all the necessary details, we’ll be able to assist you further.

Hi joze froze,

Could you please let us know if you still need our assistance?

If you do, please provide us with the additional information we requested.

Hi joze froze,

Since it's been 48 hours and we haven't heard back from the member, we will mark case #3813 as CLOSED due to the submitter's inactivity.

hello I've been trying to a withdrawal request accepted and I've been waiting for 8+ days and still no answers

Hi Mike Ses,

Thank you for taking the time to share your experience with the LCB members, and we are sorry to hear about your negative experience. 

Please note that the pending time on Cbet Casino is within 3 business days, or if you requested a bank transfer, it takes a minimum of 5 business days.

If your request has exceeded this timeframe, please provide us with more details about your case so we can assist you further:

• Is this your first withdrawal at CBet Casino?
• Is your account fully verified?
• Did you use any bonuses?
• Which withdrawal method did you use?
• What amount did you request?

Additionally, please send us your casino username via private message so we can forward it to the casino representative along with the above information to review your request.

Hi Mike Ses,

Could you please let us know if you still need our assistance? If you do, please provide us with the additional information we requested.

Yes i still need supoort my account is fully verified i never had a problem withdrawing money but this time ive tried withdrawing over 1000$ and even after waiting more then 5 days i still received nothing and yes i won couple of bonuses but i started the journey with my own money 

Hi Mike Ses,

Please send us your casino username via private message so we can forward it to the casino representative along with the above information to review your request.

Hi Mike Ses,

Could you please let us know if you still need our assistance?

If you do, please send us your casino username via private message and provide us with more details regarding your case so we can contact the casino rep.

Hi Mike Ses,

Since we haven't heard back from you, we will consider your case CLOSED due to the submitter's inactivity. 

However, if you still need our assistance, please let us know, and we will reopen the case.

Tornou-se um dos meus casinos favoritos. E agora, jogo aqui todos os dias.

It has become one of my favorite casinos. And now, I play here every day.