Тема для обсуждения вопросов поддержки и жалоб на BiggerZ

Hey LCB'ers,

BiggerZ is a worldwide hybrid casino (crypto & fiat) licensed in Anjouan. We are the place where Big Dreams Turn Into Bigger Wins — a universe built for ambition, opportunity, and unforgettable wins. With over 8,000 games, a full sportsbook, and market-leading offers, BiggerZ is designed to convert, retain, and excite players worldwide.

Ask us anything. Our team is glad to answer your questions in this thread.

Welcome to LCB! 

Welcome to our forum! Thank you for helping our members 

Welcome to LCB forum, thanks for joining our amazing community! 🤗

Welcome aboard to our forum! 

Welcome to the LCB community! 

Welcome to LCB, we are glad to have you here! 

Klingt interessant, danke fürs Teilen! Die Kombination aus Krypto- und Fiat-Währungen sowie die riesige Spieleauswahl gefällt mir. Ich schaue es mir auf jeden Fall bald mal an und probiere es aus.

Sounds interesting, thanks for sharing! I like the combination of crypto and fiat currencies, as well as the huge selection of games. I'll definitely check it out and give it a try soon.

Esto suena realmente interesante, sobre todo con tantos juegos y una casa de apuestas completa. Me gusta que admitan tanto criptomonedas como moneda fiduciaria, ya que ofrece más opciones para jugar. Probablemente probaré BiggerZ para ver qué tal. Espero que los bonos sean buenos y que los retiros sean rápidos y sin complicaciones.

This sounds really interesting, especially with so many games and a full sportsbook. I like that they support both cryptocurrencies and fiat currency, as it offers more options for playing. I'll probably try BiggerZ to see what it's like. I hope the bonuses are good and withdrawals are quick and hassle-free.

J’étais au départ sceptique à l’égard des nouvelles plateformes, mais celle-ci a vraiment dépassé mes attentes. Hier, j’ai effectué une demande de retrait de [montant], et l’argent est arrivé sur mon compte en seulement 15 minutes. Aucun frais caché ni complication. Le service client par chat est assuré par de vraies personnes, et non par des robots, ce qui fait toute la différence. Je la recommande à tous ceux qui en ont assez d’attendre des jours pour recevoir leurs gains.

En résumé, c’est un casino fiable pour une utilisation régulière. Si vous passez la vérification, vous ne devriez rencontrer aucun problème avec les paiements. Ma note : 4,5 sur 5.

I was initially skeptical about new platforms, but this one has truly exceeded my expectations. Yesterday, I requested a withdrawal of [amount], and the money arrived in my account in just 15 minutes. No hidden fees or complications. The live chat customer service is provided by real people, not robots, which makes all the difference. I recommend it to anyone who is tired of waiting days to receive their earnings.

In summary, this is a reliable casino for regular use. If you pass the verification process, you shouldn't encounter any problems with payments. My rating: 4.5 out of 5.

Hello Cyril84,
Thank you for your feedback. We’re glad to hear that you had a positive experience.

played here a lot, made daily deposits more than 50k euro. one day after deposit about 0.2 btc I won with one spin 240000 euro. in was in March. I continued gaming activity and balance grown to about 8btc. in next 2 months I received about 1 btc, 6.75 btc casino stolen. kyc are passed.

Сумма убытков: 520000€

Казино: BiggerZ

Дело №: 4795

Hi aleksandrs oleinikovs,

Thank you for reaching out to us and sharing your experience. We are sorry to hear about your negative experience with the casino.

If you would like us to assist you, please send us more information and as much evidence as possible so we can review everything and contact the casino on your behalf.

Could you please confirm:

• Did you make any successful withdrawals from this casino before your big win?
• Did you use any bonuses or promotions?
• Did the casino send you any email explaining why your winnings were confiscated?

Please also send us via private message all communication with the casino regarding your balance and withdrawals, together with your transaction history showing the deposits and the winnings you mentioned.

This casino scammed me with balance 6.75 btc. After I got huge luck in few days gamling session. and from deposit about 0.15 btc I got more that 7. They ignore me and closed account without any reason.

 This Biggerz Casino is pure scam.

• Did you make any successful withdrawals from this casino before your big win? yes, I had about 8 btc, and they approved abbout 1.2.
• Did you use any bonuses or promotions? Time by time they gave somem bonuses.
• Did the casino send you any email explaining why your winnings were confiscated? Yes, I asked, live chat sending me to email. email support all the time wrote that I need to contact Vip manager via telegram. Vip manager(telegram) ignore me. 

Hi aleksandrs oleinikovs,

Thank you for sharing additional information with us. Your complaint, along with all the details you provided and the casino credits, has been forwarded to the casino rep.

As soon as we have an update, we will let you know here in this thread.

Dear Team!

We are writing to set out our official position on this complaint and the reasons for our decision.

Why the account was reviewed
In March 2026, our platform provider notified us of irregular activity on your account. The same pattern of activity had been identified on other operators on its platform. Clause 6.12 of our Terms and Conditions allows us to act on notifications of this kind, and we opened a full review of your account.

What our review found
We reviewed your complete gaming history on BiggerZ. It shows a structured and repeated method of play, rather than recreational gambling:

• almost all of your activity was concentrated on a single game;
• you played fixed high-stake runs, aimed at stake levels at which the game’s outcomes differ markedly from lower stakes;
• you made a new deposit each time your balance ran out;
• you reduced your stake immediately after each large win.

This sequence was repeated many times over several months, and the winning round cited in this complaint follows it exactly.

A consistent pattern across operators
This is not an isolated case. Your public history shows a recurring pattern:

• 19 complaints filed on Casino Guru against different operators since September 2023. Most describe the same situation: a large win from a comparatively small deposit, followed by an account review or closure. Nine of these complaints were rejected.
• More than 120 one-star reviews on Trustpilot, the large majority concerning casinos and describing similar disputes.
• The alert from our platform provider, which identified the same pattern of play at other operators on its network.

Taken together with our own findings, this supports our conclusion that the activity on your account reflects a deliberate method applied across the industry, not recreational play.

Our decision
Withdrawals were processed under the agreed limits while our review was ongoing. Following its completion, we concluded that this activity presents an integrity risk that we are not prepared to accept. Under clause 6.12 and our internal risk policy, the account has been permanently closed and the balance withheld. We stand by this decision.

Regards,
BiggerZ Team