Subject: BetNjet – €6,000 debited but deposits rejected and never credited
Hello,
I would like to request LCB's assistance regarding a serious payment dispute with BetNjet involving a total amount of €6,000.
I made three deposits of €2,000 each using my bank card. The full €6,000 was successfully debited from my bank account, but the deposits were never credited to my BetNjet account.
BetNjet's own records show the deposit attempts as “rejected.”
I contacted BetNjet repeatedly and provided bank documentation proving that the money was actually debited from my account.
BetNjet subsequently informed me that the transactions had been reviewed and that they were rejected on the payment provider's side, stating that BetNjet itself never received the funds.
However, the €6,000 was never returned to me.
This leaves a very important unresolved question: if the money was debited from my bank account, BetNjet recorded the deposits as rejected, and BetNjet says it never received the funds, where did the €6,000 go?
My bank documentation also contains merchant/payment descriptors connected with the disputed transactions, including Cool-Pic. Cool-Pic publicly identifies its company as GIMURTEX LIMITED (UK Company No. 16117528).
I want to be very clear that I am not claiming, without evidence, that GIMURTEX retained my money. I am asking BetNjet to properly investigate the payment chain and identify the payment provider/acquirer involved and determine where the funds were ultimately settled.
I have made numerous attempts to resolve this directly with BetNjet. I have contacted support by email and live chat and supplied the relevant documentation, but I have still not received a satisfactory resolution or the return of the €6,000.
Due to the lack of resolution, legal proceedings have also been initiated before the Julgado de Paz do Porto in Portugal, case 287/2026-JP, involving BetNjet and GIMURTEX LIMITED.
Nevertheless, I remain fully willing to resolve this matter amicably if BetNjet investigates the transactions properly and arranges the return of the €6,000.
I respectfully ask LCB to contact the BetNjet representative and request that the case be escalated to BetNjet's Payments/Finance department.
I can provide LCB with supporting evidence, including:
Bank statements showing the three €2,000 debits;
BetNjet records showing the deposit attempts as rejected;
Emails and chat conversations with BetNjet;
BetNjet's statements that the transactions failed on the payment provider's side and that BetNjet did not receive the funds;
Documentation concerning the merchant descriptors;
Evidence of my attempts to resolve the matter directly.
I am not asking for a bonus or account reopening. I am asking for the €6,000 that left my bank account and was never credited to my BetNjet account to be properly traced and returned.
I would greatly appreciate LCB's assistance in obtaining a substantive response from the BetNjet representative.
Thank you.
Сумма убытков: 6000€
Казино: BetNjet
Дело №: 4695
Тема: BetNjet – Списано 6000 евро, но депозиты отклонены и так и не зачислены. Здравствуйте, я хотел бы обратиться в LCB за помощью в связи с серьезным спором по поводу платежа с BetNjet на общую сумму 6000 евро. Я трижды вносил депозиты по 2000 евро каждый, используя свою банковскую карту. Вся сумма в 6000 евро была успешно списана с моего банковского счета, но депозиты так и не были зачислены на мой счет в BetNjet. В собственных записях BetNjet попытки внесения депозитов отмечены как «отклоненные». Я неоднократно связывался с BetNjet и предоставлял банковские документы, подтверждающие факт списания денег с моего счета. Впоследствии BetNjet сообщил мне, что транзакции были проверены и отклонены на стороне платежного провайдера, заявив, что BetNjet сам не получал эти средства. Однако 6000 евро мне так и не были возвращены. Остается очень важный нерешенный вопрос: если деньги были списаны с моего банковского счета, BetNjet зафиксировал депозит как отклоненный, и BetNjet утверждает, что никогда не получал эти средства, куда делись 6000 евро? В моих банковских документах также содержатся данные о продавцах/платежных системах, связанных со спорными транзакциями, включая Cool-Pic. Cool-Pic публично идентифицирует свою компанию как GIMURTEX LIMITED (номер компании в Великобритании 16117528). Я хочу четко заявить, что я не утверждаю без доказательств, что GIMURTEX удержал мои деньги. Я прошу BetNjet надлежащим образом расследовать цепочку платежей, установить участвующего в ней поставщика/эквайера платежей и определить, куда в конечном итоге были переведены средства. Я неоднократно пытался решить этот вопрос напрямую с BetNjet. Я связывался со службой поддержки по электронной почте и в онлайн-чате, предоставлял соответствующую документацию, но до сих пор не получил удовлетворительного решения или возврата 6000 евро. В связи с отсутствием решения, в португальском суде города Порту (Julgado de Paz do Porto) было возбуждено судебное разбирательство по делу 287/2026-JP с участием BetNjet и GIMURTEX LIMITED. Тем не менее, я по-прежнему полностью готов урегулировать этот вопрос мирным путем, если BetNjet проведет надлежащее расследование транзакций и организует возврат 6000 евро. Я с уважением прошу LCB связаться с представителем BetNjet и попросить передать дело в отдел платежей/финансов BetNjet. Я могу предоставить LCB подтверждающие доказательства, в том числе: банковские выписки, показывающие три списания по 2000 евро; записи BetNjet, показывающие, что попытки пополнения счета были отклонены; электронные письма и переписку в чате с BetNjet; заявления BetNjet о том, что транзакции не удались на стороне платежного провайдера и что BetNjet не получила средства; документацию, касающуюся описания продавцов; Доказательства моих попыток урегулировать вопрос напрямую. Я не прошу бонуса или повторного открытия счета. Я прошу отследить и вернуть 6000 евро, которые были сняты с моего банковского счета и так и не были зачислены на мой счет в BetNjet. Я был бы очень признателен LCB за помощь в получении содержательного ответа от представителя BetNjet. Спасибо.
Сумма убытков: 6000€
Казино: BetNjet
Дело №: 4695
Subject: BetNjet – €6,000 debited but deposits rejected and never credited
Hello,
I would like to request LCB's assistance regarding a serious payment dispute with BetNjet involving a total amount of €6,000.
I made three deposits of €2,000 each using my bank card. The full €6,000 was successfully debited from my bank account, but the deposits were never credited to my BetNjet account.
BetNjet's own records show the deposit attempts as “rejected.”
I contacted BetNjet repeatedly and provided bank documentation proving that the money was actually debited from my account.
BetNjet subsequently informed me that the transactions had been reviewed and that they were rejected on the payment provider's side, stating that BetNjet itself never received the funds.
However, the €6,000 was never returned to me.
This leaves a very important unresolved question: if the money was debited from my bank account, BetNjet recorded the deposits as rejected, and BetNjet says it never received the funds, where did the €6,000 go?
My bank documentation also contains merchant/payment descriptors connected with the disputed transactions, including Cool-Pic. Cool-Pic publicly identifies its company as GIMURTEX LIMITED (UK Company No. 16117528).
I want to be very clear that I am not claiming, without evidence, that GIMURTEX retained my money. I am asking BetNjet to properly investigate the payment chain and identify the payment provider/acquirer involved and determine where the funds were ultimately settled.
I have made numerous attempts to resolve this directly with BetNjet. I have contacted support by email and live chat and supplied the relevant documentation, but I have still not received a satisfactory resolution or the return of the €6,000.
Due to the lack of resolution, legal proceedings have also been initiated before the Julgado de Paz do Porto in Portugal, case 287/2026-JP, involving BetNjet and GIMURTEX LIMITED.
Nevertheless, I remain fully willing to resolve this matter amicably if BetNjet investigates the transactions properly and arranges the return of the €6,000.
I respectfully ask LCB to contact the BetNjet representative and request that the case be escalated to BetNjet's Payments/Finance department.
I can provide LCB with supporting evidence, including:
Bank statements showing the three €2,000 debits;
BetNjet records showing the deposit attempts as rejected;
Emails and chat conversations with BetNjet;
BetNjet's statements that the transactions failed on the payment provider's side and that BetNjet did not receive the funds;
Documentation concerning the merchant descriptors;
Evidence of my attempts to resolve the matter directly.
I am not asking for a bonus or account reopening. I am asking for the €6,000 that left my bank account and was never credited to my BetNjet account to be properly traced and returned.
I would greatly appreciate LCB's assistance in obtaining a substantive response from the BetNjet representative.
Thank you.
Отправлено через форму жалобы LCB
Перевод 
