Тема для обращений в службу поддержки 22Bet

Charlotte Wilson,

Hello,

I deposited $695 to 22bet india website using etherum blockchain and you would expect your deposit to receive within a few hours, right? But no, here they have held my deposit saying that this deposit was via contract and it will be deposited at the end of the month.

Like what the hell, how can you hold my deposit for a month and tell me it wil be credited after a month

can you please look into this? I have emails from their support that keep saying the same thing.

Here is the transaction hash 0x0a911b51d39f56b3e3f121ec19bf92c4ffc314437793753ce09bc45d1c25e4c5

https://etherscan.io/tx/0x0a911b51d39f56b3e3f121ec19bf92c4ffc314437793753ce09bc45d1c25e4c5?fbclid=IwY2xjawFsbSpleHRuA2FlbQIxMAABHTGswaRwANYqN12OiOg_V1QH3DetYUUFO0O-653wjHhc9OL07If3EFhrsA_aem_m0S6QYqQ5-BvWkQKoJ0u3Q

please find the 7th entry in this to your address

Hello pulkita16,

First of all, welcome to LCB.

Please send us your casino username via private message so we can contact the casino rep and inquire about this matter.

Thank you.

Hello,

I just sent you a message, can you please tell me why would they listen to you if they are scammers?

Hello pulkita16,

Thank you for providing us with your account details. We've contacted the casino representative. Please keep an eye on this thread for updates.

Haven't heard from them yet

obviously

Dear pulkita16,

The casino rep has been informed about your case, so let's give them some time to review it. We will send them a reminder as well.

Thank you for your patience.

Hello pulkita16,

We're sorry to hear about the difficulties you've encountered.

Your cryptocurrency deposit was most likely made directly from your crypto wallet, specifying our address, and not through our website or app. In such cases, the deposit goes through a contract and such funds are only credited at the end of the month. Please note that this information is listed on our platform.

However, if you are certain that you made a deposit through our website or app, please contact the platform that made the payment to find out why it was processed through a contract.

Thank you for your understanding!

Hello,

You can take a look at my account, I deposted $500 before that and used the same method that I used while depositing $695 and was credited for that within 30minutes

so what makes it different when I deposited with $695? I am certain I deposited through the website but your support keeps saying it was made through a contract on the emails which I do not agree with.

1 month is a long time to wait for a deposit and I have never heard of this contract system, what can I do about this? Can you guys issue a refund instead

Hello pulkita16,

We referred the casino rep to your latest post. Keep an eye on this thread for further updates.

Hello! In this situation, we recommend contacting the support team of your crypto platform. Unfortunately, we cannot speed up the process from our side, as such payments are usually credited at the end of the month.

Since we have received a response from the casino stating that the case is beyond their control, we will mark this complaint as RESOLVED.

pulkita16 please keep us updated on the progress and if you need any further assistance, we're here.

Thank you.

it is not beyond the control, if the crypto isn't deposit by the end of the month, who do I contact then? crypto exchange says we have sent the bitcoin to the address you provided

we can't do anything further than this

22bet is a scam website who is making their own rules of contract deposit, no other bookmaker in the world does this

can the casino rep be reached out here?

it is almost the end of the month, when are they going to deposit my money?

Hello pulkita16,

Hi pulkita16,

You have received several responses from the casino representative clearly explaining the situation and that the process cannot be expedited. Nonetheless, we have reached out to them again and received confirmation that they will check with their support team regarding the status of your deposit and will update us as soon as they have more information.

We kindly ask for your patience while we await feedback from the casino.

Thank you.

Hello pulkita16,
Dear player, if you have any problems with crediting your funds, please feel free to contact our support team at: support-en@22bet.com. We are always ready to help and will do our best to solve any difficulties. We hope everything goes smoothly, but if anything goes wrong, we are here to help you.

Hello 22Bet

I am requesting you to refund me the money to my etherum address by the end of the month please, I do not want to be associated with this company anymore and I just want my money back now.

can you promise me that there won't be any delays processing this?

Hello pulkita16,

We contacted the casino rep and referred them to your latest post. Please keep an eye on this thread for updates.

Hello pulkita16,

Unfortunately, as we mentioned previously, refunds are not available for cryptocurrency payments. However, please rest assured that your funds will be credited shortly. We kindly ask for a little more patience, and thank you sincerely for your understanding!

This has been resolved thank you LCB and 22bet

Glad to hear that, pulkita16!  You are most welcome! We will now mark this case as RESOLVED.

My 22 bet account ID# 942393767 Registration Date 28/07/2025. I Deposited Amount 2400 but not add amount in my 22 bet account . First time deposited Amount Rs 1200 . My Easy Paisa account Number 03444075766 Account Name Pervez Ali .  Account Number 03492844987. Account Name Dildar Ali Sodhar . Voucher ID #35714527192  Dated 10 April 2025. Time 10: 04 PM. 2nd time deposited amount same person but not add amount . 2nd  time deposited Amount Rs 1200 . My Easy Paisa account Number 03444075766 Account Name Pervez Ali . Send Account Number 03492844987. Account Name Dildar Ali Sodhar . Voucher ID #358232246527 Dated 14 April 2025. Time 09:50 PM.

Hello Pervez Ali,

Welcome to LCB.

Could you please let us know if your deposits have appeared in your 22Bet account by now?

Thank you for your cooperation!

Hello Pervez Ali,

Could you please let us know if you still need assistance?

Thank you.

Since we haven't heard back from the member, we'll consider this case CLOSED due to the submitter's inactivity.

I am Mohammad Nandan and I would like to contact you.

Сумма убытков: 300$

Казино: 22Bet Casino

Дело №: 3509

Hello Noyon Dewan,

Could you please elaborate and let us know the exact issue you're facing with 22Bet Casino, so we can try to assist you?

Thank you.

Since we never heard back from the member Noyon Dewan, we will consider Case #3509 Closed due to the submitter's inactivity.

Why so many EU lawyers, including those from Germany, Austria, and the Netherlands, are going to the European Court of Justice?
Because they want to protect players from exactly this type of illegality in online gambling.

I am a player from Germany, and I have personally experienced the practices of casinos such as 22bet and 20bet. I lost a significant amount of money on their platforms. I was addicted to gambling, and in Germany, I had already registered myself in OASIS, the official national self-exclusion system designed to protect vulnerable players from gambling harm.

Despite my OASIS registration, these casinos still allowed me to open an account and gamble. They did not block me, as they were legally obligated to do. Instead, they actively encouraged me to play by giving me constant bonuses, promotions, and even VIP treatment, all to make me deposit more and more money.

As a result, I now face heavy debts. I reached out to these casinos multiple times by email, clearly explaining my situation, my addiction, and my financial problems. Yet they ignored me. They never took any responsibility, never refunded anything, and never respected my rights as a consumer.

This shows a deliberate and systematic violation of player protection rules. Casinos like 22bet, 20bet, National Casino, and Bizzo operate illegally in Germany and other EU countries. They claim in their Terms & Conditions that certain jurisdictions are restricted, but they do not implement proper geo-blocking. They are not licensed to operate here, and they do not follow the rules of the German Interstate Treaty on Gambling (Glücksspielstaatsvertrag).

Worse, they exploit the fact that complaints must be sent to the Curaçao Gaming Authority, which is notorious for ignoring players’ claims. This means consumers are left unprotected, while illegal operators profit from addiction and fraud.

For this reason, I strongly believe that 22bet, 20bet, National Casino, and Bizzo must be blacklisted in the European Union. EU regulators and courts must step in to protect players, enforce the OASIS system across borders, and stop unlicensed casinos from exploiting vulnerable people.

Hi Mateo Loncar,

Thank you for taking the time to share your experience with the LCB members. 

Please note that we can handle your complaint related to a specific issue. We can help you with your case if you have all the documentation and proof that you requested or should have been placed under self-exclusion.

Regarding legal matters such as OASIS enforcement or EU-level blacklisting, this goes beyond our platform and needs to be handled by regulators or through legal channels.

If you wish to open a complaint against one of the casinos you mentioned, please provide us with your casino username/email and any supporting documents via private message, or you can submit a complaint through our complaint system. 

We will then forward your case to the casino rep for review.

We will do our best to assist you within our process, but for legal action, we recommend contacting the relevant authorities.

I want to be very clear – my comment here is not just about my own case, but to warn other players and show what is really happening with casinos like 22bet, 20bet, National Casino, and Bizzo. These operators play only by their own rules, not by the law.

Every so-called “contract” made between a player and these casinos is legally void in court, because the operators are not licensed to operate in the EU, they ignore player protection systems like OASIS, and they deliberately violate the German and EU gambling laws. This means that if they take your money under these conditions, you have the full right to claim it back.

I commented here because I don’t want people to simply accept their losses as if nothing can be done. Do not let your money just vanish – you have every right to pursue it. I am already taking legal steps against these operators, just like many others across Europe. I have already won two cases, and there are more ongoing. Each time, the courts sided with the players, because the actions of these casinos are illegal and cannot be defended.

For years these operators have ignored regulations, avoided licenses, targeted vulnerable players, and exploited the fact that complaints are redirected to the Curaçao Gaming Authority, which is notorious for not protecting consumers. But in European courts, it is a different story – the judges see very clearly that these business practices are unlawful.

So my message to other players is simple: you are not powerless. The law is on your side, and you should not hesitate to take legal action. Every case brought forward weakens these operators and strengthens the protection of players across the EU.

In the end, courts will always be on our side, because what these casinos have been doing all these years is nothing less than illegal.

Hi Mateo Loncar,

Thank you for sharing your experience with us and the LCB community. Your experience helps other players see different perspectives.

We really appreciate it, and if you ever need help, we will be here.

Subject: 22Bet Unjustly Blocked My Account With Funds Inside - Seeking Help & Resolution

Hello everyone,

I am writing to share my ongoing issue with 22Bet in hopes of receiving advice or assistance from the community. My experience has been incredibly frustrating, and I feel I have exhausted all direct avenues for resolution.

Here’s a summary of what happened:

1. Withdrawal Issues:
   · I attempted to withdraw approximately €390, which was approved by 22Bet but later declined by the payment operator they said
   · I had never faced withdrawal issues before, so this came as a surprise.
   · After multiple failed attempts, I contacted customer support and was told that “technical issues” were causing the problem. They advised me to try again later.
2. Partial Success and Further Problems:
   · I tried splitting the withdrawal into smaller amounts. A €210 withdrawal succeeded, but the remaining amount failed repeatedly.
   · Hours later, I found myself unable to log into my account.
3. Account Blocked Without Explanation:
   · Customer support directed me to email the “block department.” I sent three separate emails but received no response.
   · Each time I contacted customer support again, I was told they couldn’t help and that the issue was outside their jurisdiction. They promised a response from the relevant department, but days have passed with no communication. I have prints showing the lack of effort by the support on helping me solve this matter.
4. Funds Still in the Account:
   · My account remains blocked with funds inside, and I have received zero justification for this action.

I have always followed the platform’s rules, and there is no legitimate reason provided for blocking my account or withholding my money. The lack of transparency and support from 22Bet is unacceptable.

If anyone has faced a similar situation with 22Bet or other casinos, I would appreciate any advice on how to escalate this. Also, if representatives from reputable casinos or dispute resolution platforms are present here, your guidance would be invaluable.

Thank you for taking the time to read this. I hope to resolve this fairly and soon.

Details:

· Casino: 22Bet
· Issue: Account blocked without explanation after withdrawal attempts failed.
· Amount at Stake: Remaining balance after partial withdrawal.
· Status: No response from the casino’s block department despite multiple attempts.

I will keep this thread updated with any progress or developments

I am not sure if this is right place to post, I am new to this website, if some moderator is here, I would appreciate to know if I can keep the post here or go to the thread about 22Bet rep.

Hi kibitokak,

Welcome to our forum! Thank you for bringing this issue to our attention. Please send us all your evidence and your casino username via private message so that we can forward your case to the casino representative for further assistance.

Also, could you provide a few more details about your situation?

• Is your account verified?

• Is this your first withdrawal at 22Bet Casino?

• Have you claimed any bonuses?

Please just confirm so we understand correctly: you successfully withdrew €210, and the remaining balance of €180 is still in your account.

I have sent you a private message

Hi kibitokak,

Thanks for sending your account details and all the requested information. We have forwarded them to the casino rep.

Once we receive a reply, we will let you know here on the thread.

Hi kibitokak,

We sincerely apologize for the inconvenience you experienced and regret that this situation caused any concern.

The temporary restriction was related to an internal system review that affected a limited number of accounts. After additional verification, we confirmed that no limits were required, and your account has now been fully restored.

Hi kibitokak,

Could you confirm the response from the casino rep that your account is now active again? 

I confirm my account was fully restored.

Hi kibitokak,

That's great news! We consider your case resolved.

22BET cerró mi cuenta después de verificarme y se quedó con mi dinero Quiero dejar constancia de mi experiencia negativa con la casa de apuestas 22BET, ya que considero que actuaron de manera injusta y arbitraria, quedándose con mi dinero sin pruebas claras. Mi caso Creé mi cuenta en 22BET el 8 de diciembre. Desde el inicio utilicé la cuenta de manera normal y transparente. No utilicé ningún bono, promociones ni apuestas gratuitas. Todos mis depósitos fueron realizados de buena fe mediante agentes de recarga en Perú que operan como intermediarios de 22BET, siguiendo las indicaciones de la propia plataforma. Los depósitos se realizaron a las siguientes personas: Meléndez Saldaña, Linda Marili – DNI 62660194 Bahamondi Miranda, Danicsa Milagritos – DNI 48533067 Uso de la cuenta y origen de las ganancias Nunca intenté retirar dinero antes. Jamás realicé un retiro. El dinero que tenía en la cuenta provenía exclusivamente de mis propios depósitos y de ganancias obtenidas de forma legal mediante: Juegos de casino, y Apuestas deportivas en fútbol, que es el deporte que más me gusta y que suelo apostar de manera recreativa los fines de semana, sin ningún sistema fraudulento ni abuso. Todas las apuestas fueron realizadas manualmente, de forma normal y conforme a las reglas de la plataforma. Preguntas previas al bloqueo Antes de bloquear mi cuenta, el soporte de 22BET me envió mensajes preguntándome lo siguiente: “Estimado cliente, por favor especifique sus relaciones (si las hay) con Belzu Bustinza Miguel Angel.” “Estimado cliente, por favor especifique sus relaciones (si las hay) con Portillo Masco José Luis.” Respondí claramente que NO conozco a ninguna de esas personas, no tengo ningún vínculo familiar, comercial ni de ningún tipo con ellas. Proceso de verificación (documentos enviados) Posteriormente, 22BET me solicitó una verificación exhaustiva, la cual cumplí completamente. Envié todos los documentos solicitados, en formato original y sin ocultar información, incluyendo: Selfie mostrando mi documento de identidad junto a mi rostro Selfie con el correo/mensaje enviado por 22BET Foto de mi DNI por ambas caras Foto de recibo de servicio Foto de la aplicación de mi número de teléfono Foto con el código de verificación que ellos mismos me enviaron Colaboré en todo momento y cumplí exactamente con cada requisito solicitado. Bloqueo de cuenta y retención de dinero A pesar de haber cooperado totalmente, 22BET decidió bloquear mi cuenta de forma definitiva tras una supuesta “investigación del Departamento de Seguridad”, sin presentar ninguna prueba concreta de la presunta infracción (no IPs, no dispositivos, no fechas, no evidencias técnicas). El saldo total que tenía en mi cuenta era de S/ 10,040. Sin embargo, 22BET solo me permite retirar S/ 3,080, quedándose con S/ 6,960, monto que corresponde a ganancias obtenidas de forma completamente legal en casino y apuestas de fútbol. Trato irrespetuoso del soporte por chat Además, los agentes de chat de 22BET han tenido un trato malcriado e irrespetuoso. Cada vez que consulto el motivo real del bloqueo o solicito ayuda, cierran el chat de manera abrupta, diciendo únicamente que “ya me dieron toda la información”, lo cual es falso, ya que nunca explicaron el motivo ni mostraron pruebas. Conclusión Considero que esta práctica es abusiva y poco transparente, ya que 22BET: Aceptó depósitos mediante agentes locales en Perú Recibió todos mis documentos originales Bloqueó mi cuenta después de la verificación Retuvo S/ 6,960 de mis ganancias legítimas Negó cualquier posibilidad de aclaración Permitió un trato irrespetuoso por parte de su soporte Comparto esta queja para advertir a otros usuarios sobre cómo 22BET actúa con jugadores en Perú, incluso cuando las ganancias se obtienen de forma recreativa y legal. 

Сумма убытков: 6960S/

Казино: 22Bet Casino

Дело №: 3840

22BET closed my account after verifying me and kept my money. I want to document my negative experience with the 22BET betting site, as I believe they acted unfairly and arbitrarily, keeping my money without clear evidence. My case: I created my 22BET account on December 8th. From the beginning, I used the account normally and transparently. I did not use any bonuses, promotions, or free bets. All my deposits were made in good faith through recharge agents in Peru who operate as intermediaries for 22BET, following the platform's instructions. The deposits were made to the following people: Meléndez Saldaña, Linda Marili – ID 62660194; Bahamondi Miranda, Danicsa Milagritos – ID 48533067. Account usage and origin of winnings: I never attempted to withdraw money before. I never made a withdrawal. The money in my account came exclusively from my own deposits and winnings obtained legally through casino games and sports betting on football, which is my favorite sport and which I usually bet on recreationally on weekends, without any fraudulent schemes or abuse. All bets were placed manually, normally, and in accordance with the platform's rules. Questions prior to the account block: Before blocking my account, 22BET support sent me messages asking the following: “Dear customer, please specify your relationship (if any) with Miguel Angel Belzu Bustinza.” “Dear customer, please specify your relationship (if any) with José Luis Portillo Masco.” I clearly replied that I do NOT know either of these people; I have no family, business, or any other type of connection with them. Verification process (documents submitted): Subsequently, 22BET requested a thorough verification process, which I completed in full. I sent all the requested documents, in their original format and without concealing any information, including: a selfie showing my ID next to my face; a selfie with the email/message sent by 22BET; a photo of both sides of my ID; a photo of a utility bill; a photo of my phone number displayed on the app; and a photo of the verification code they sent me. I cooperated fully and complied exactly with every requirement. Account Blocking and Fund Withholding: Despite my full cooperation, 22BET decided to permanently block my account following an alleged "Security Department investigation," without presenting any concrete evidence of the supposed infraction (no IPs, no devices, no dates, no technical evidence). The total balance in my account was S/ 10,040. However, 22BET only allows me to withdraw S/ 3,080, keeping S/ 6,960, an amount that corresponds to winnings obtained completely legally from casino games and football betting. Disrespectful Treatment by Chat Support Furthermore, 22BET's chat agents have been rude and disrespectful. Every time I inquire about the real reason for the block or request assistance, they abruptly close the chat, simply stating that "they already gave me all the information," which is false, as they never explained the reason or provided any evidence. Conclusion I consider this practice abusive and lacking in transparency, as 22BET: Accepted deposits through local agents in Peru Received all my original documents Blocked my account after verification Withheld S/ 6,960 of my legitimate winnings Denied any possibility of clarification Allowed disrespectful treatment from their support team I am sharing this complaint to warn other users about how 22BET treats players in Peru, even when winnings are obtained recreationally and legally.

Hi edisonmacha,

Thank you for taking the time to share your experience with the LCB members, and we are sorry to hear about your negative experience.

We received your complaint and notified the casino rep about it. Since this complaint contains sensitive information, and based on what you have told us, the casino has linked your account with other individuals.

We will wait for a response from the casino, as we are unable to review further in this matter.

Hi edisonmacha,

We've received a reply from the casino rep. They're reviewing your account now and will get back to us as soon as they determine the cause of the issue.

Keep you posted.

Hi edisonmacha,

The casino rep informed us that you received your withdrawal on December 26th. Since we haven’t heard back from you since then, we will mark complaint #3840 as RESOLVED

I am a German player and I am officially self-excluded from gambling in Germany.
Despite this, 22Bet allowed me to register, deposit and gamble on their website.

22Bet is officially confirmed as illegal in Germany by the German gambling regulator. Even so, they actively target German players with a German-language website, EUR payments and online promotion, without checking the German national self-exclusion system.

22Bet claims to operate under a Curaçao gambling license. However, under the Curaçao Landsverordening op de kansspelen (2024), a Curaçao-licensed casino is not allowed to operate illegally in another jurisdiction.

Curaçao law explicitly states that a gambling license can be suspended or revoked if it is established that the operator acts in violation of gambling laws of another country following a decision of a foreign authority. This is stated in Article 2.4(1)(j) of the Curaçao gambling law.

Since the German regulator has confirmed that 22Bet is illegal in Germany, continuing to accept German players is a direct breach of Curaçao license conditions, not only a breach of German law.

In addition, Curaçao law prohibits allowing vulnerable or self-excluded players to participate in gambling. As a self-excluded German player, I should never have been allowed to register or gamble at 22Bet.

After I contacted support and explained my self-exclusion and the illegality of 22Bet in Germany, they refused to take responsibility and refused any refund.

Because 22Bet violated German law and Curaçao license rules, I am asking for a refund of my losses and LCB’s help with this case. I can provide screenshots, transaction history and correspondence if required.

Hi Mateo Loncar,

Thank you for reaching out to us and sharing your experience. We will do our best to assist you further.

Please send us your casino username via private message so we can forward it to the casino rep to check the status of your account and help as much as possible.

Also, have you already submitted a complaint to the casino’s licensor?

Hello Mateo,

Thank you for outlining your position in detail. We would like to clarify our stance based on the applicable terms and conditions governing the use of our website.

When registering an account and using the platform, the player acknowledges that gambling may result in financial losses and agrees that the company is not liable for any such losses arising from gameplay. It is the player’s responsibility to determine whether accessing and using the website is compliant with the laws of their country of residence.

As stated in our Terms and Conditions, the availability of the website in a specific language, currency, or region does not constitute authorization or legal grounds to use the platform in jurisdictions where gambling may be restricted or prohibited.

Our platform operates under its valid license and internal responsible gaming procedures.

In this specific case, the player’s account has been blocked on our platform due to gambling addiction in accordance with responsible gaming measures. The current account balance is 0.

Please also note that, in line with our Terms and Conditions, refunds of funds that have already been played are not processed. Claims related to losses incurred during gameplay are therefore not subject to reimbursement.

Our full Terms and Conditions are available on our site.

We remain committed to operating in accordance with our published rules and applicable licensing framework.

Dear 22Bet, dear LCB Team,

I am responding again because the last reply from 22Bet still avoids the core issue: licence obligations under Curaçao law. Instead of addressing those obligations, the answer relies only on internal Terms and Conditions, which do not override licensing law.

I will therefore focus strictly on what a Curaçao licence legally requires, article by article.

First, under Curaçao gambling law, a self-excluded person is legally classified as a vulnerable person. This is not a subjective interpretation. Article 1.1(h)(iii) defines a vulnerable person as someone who is excluded from gambling, either voluntarily or compulsorily. Because I am self-excluded, I fall directly into this category.

This classification triggers strict licence obligations.

Article 1.4(e) states that a licence holder is prohibited from allowing a vulnerable person to participate in gambling. This is a direct prohibition. It does not say “unless the player accepts responsibility” or “unless the Terms allow it.” It simply says it is forbidden.

Despite this, 22Bet allowed me to:
– register an account
– deposit funds
– actively gamble

That alone is a breach of licence obligations.

Second, Curaçao law requires active and effective prevention measures, not passive disclaimers. Article 5.4(1) obliges the licence holder to maintain a policy that prevents participation by vulnerable persons. This includes, specifically:
– identification of vulnerable persons (Article 5.4(1)(b))
– measures to prevent or stop participation (Article 5.4(1)(c))
– effective self-exclusion mechanisms (Article 5.4(1)(d))

If a vulnerable person can register and gamble until losses occur and only then be blocked, those measures are clearly ineffective and non-compliant with the licence.

Third, Article 2.2(3) explains what “responsible gambling” legally means under a Curaçao licence. It explicitly includes:
– ensuring vulnerable persons cannot participate (Article 2.2(3)(c))
– ensuring players can limit or stop participation when gambling becomes harmful (Article 2.2(3)(d))

This is not optional guidance. This is a legal standard attached to the licence itself.

Fourth, Article 5.9(1)(e) imposes a technical obligation on the operator. The licence holder must have technical measures in place to prevent access by persons who are not allowed to participate. This goes beyond written policies. It requires real, functioning systems.

Allowing a vulnerable person to gamble proves that these technical controls failed or were not properly implemented.

Fifth, your reply attempts to shift responsibility to the player regarding legality in their country. That argument does not resolve licence obligations. Curaçao law explicitly addresses this scenario.

Article 2.4(1)(j) allows licence revocation if, following a final decision by a foreign authority, it is established that the licence holder acts in violation of gambling laws of another country. Once illegality in another jurisdiction is officially confirmed, continuing to accept players from that country becomes a licensing risk.

This article exists precisely to prevent operators from ignoring foreign regulatory decisions while hiding behind Terms and Conditions.

Sixth, Article 2.4(1)(a) and 2.4(1)(b) make it clear that a licence can be revoked if the operator breaches obligations under the law or breaches licence conditions. Allowing vulnerable persons to gamble and failing to implement effective responsible gambling controls fall squarely under these provisions.

Seventh, the argument that “played funds are not refundable under our Terms” does not address the legal issue. This is not a normal loss dispute. This is participation that should never have been allowed under the licence. Contractual clauses cannot legalise prohibited conduct or remove statutory responsibility.

To summarise the licence failures clearly:

– I am legally a vulnerable person (Article 1.1(h)(iii))
– Vulnerable persons must not be allowed to gamble (Article 1.4(e))
– Licence holders must actively prevent such participation (Article 5.4)
– Responsible gambling requires that vulnerable persons cannot participate (Article 2.2(3))
– Technical systems must block prohibited access (Article 5.9(1)(e))
– Continuing activity after confirmed foreign illegality exposes the licence to revocation (Article 2.4(1)(j))

These are not opinions. These are licence conditions.

To 22Bet:
I am asking for a compliance-based response, not another repetition of Terms and Conditions. Specifically:

1. Which concrete identification and prevention mechanisms were in place as required by Article 5.4

2. Which technical controls under Article 5.9(1)(e) failed in my case

3. What corrective action and remedy you will provide for a situation that should never have occurred under your licence

To the LCB Team:
This matter goes beyond a standard player complaint. It concerns compliance with Curaçao licence obligations, responsible gambling failures, and continued exposure to cross-border regulatory risk. It should be treated accordingly.

Hi Mateo Loncar,

As you can see from the casino representative’s response, the casino is acting in accordance with its Terms and Conditions, which you agreed to upon registration, and they are complying with those terms.

If you believe that the casino’s actions violate legal or ethical standards, you may file a complaint directly with the Gaming Authority.

We appreciate your feedback and your participation in the community. However, since this matter falls outside our scope of responsibility and beyond our operational framework, we are unfortunately unable to take any further action. Our role in such cases is strictly that of a mediator.

For these reasons, we are closing this complaint. We are truly sorry that we could not be of more help on this occasion.